Can technology fix our airport nightmares?

[thewinchester]

While it may rely on what looks like a self-promoting press release, and copy&paste journalism from SMH - it's a hot topic with all the recent debate around NGCI:

Can technology fix our airport nightmares?
Clive Dorman, Sydney Morning Herald, October 11, 2010 - 11:35AM

We may not be "as mad as hell", but we're sure getting sick of the grind that the airport part of air travel has become in the past decade (for our own good, of course, they keep telling us).

Airline IT provider SITA (Société Internationale de Télécommunications Aéronautiques) has been watching and for the past five years has conducted "the most comprehensive global survey ever undertaken of passenger use of air transport self-service technology".

This year it finds that with all the new technology now available people are getting impatient for change.

 

[harvyk]

It's a great little bit of marketing spin about self serve check-in being time saving. Really it's not about saving the customer time, just reducing the amount of staff which are required.

It doesn't matter if it's a staff member entering in the data into the computer or the pax, the result is the same data needs to be entered in.

Although I'm a little old fashioned, I like actually speaking to a person. I'm one of those strange people who still use tellers in banks from time to time.