Can someone explain the J* payment sequence?

[wandering_fred]

Just booked a couple of J* flights using gift vouchers purchased as a result of Woolworth's recent "special offer".

Reserving flights and options - no problem
Payment sequence - entered voucher - got green tick and paid the fare balance with a credit card (including the CC fee - which I thought was supposed to be reduced today to a reasonable level - but $8.50 on a $250 ticket?)
Process concluded successfully (I think)

Manage the booking shows the amount of the fares equal to the respective vouchers as unpaid.

Is this normal and will the reservation clear in a suitable time frame (flights in two months)?

Hoping for happy wandering

Fred

 

[PLANT]

No you have not booked and paid ticket and probably lost gift card credit.
I have had this issue twice and contacted customer service twice. First time I got a $25 credit voucher for the issue. Second time "pass on to management team" nothing offered as compensation. Now I hope you have 1hr to sort this out on phone. You need to call them and they will put the credit back on gift cards. Then you need to add gift card one at a time and press purchase. Then after gift cards you need to pay remainder via credit card or poli (fee free).
They did not update improve web payment since my first feedback and I made the same mistake taking 2hrs to sort it out on phone. Philippines call centre require you to repeat and get manger to get your gift card credit back!!!!

 

[wandering_fred]

No you have not booked and paid ticket and probably lost gift card credit.
...

Complicated by the fact I have one PNR and I booked two for another person under my CC (and two additional GCs)

OK I will try emailing customer care first....
Then a message to the facebook team..
Can you supply the telephone number which you used to access the customer care "team"?

Thanks without wandering

Fred

 

[PLANT]

131538 expect to repeat your self and a nightmare......if it gets sorted quickly and easily then buy a tatts ticket
Give yourself 2hrs to follow it thru!

 

[wandering_fred]

Well it took the FB crew a bit longer than I would have liked to respond but there is progress - albeit not a final solution.
One PNR is fine - that was an electronic voucher.
The other two (plastic) have the same problem. The gift cards history are showing no activity other than purchase, but the available balance is zero and the amount owed on the ticket is the same.

Back to the FB team.

Just wandering

Fred

 

[wandering_fred]

The implication of the final reply was that the gift card had been applied to a booking that canceled. And that after 24 hours the "hold" on the card released...

While I am unable to prove that an earlier booking had been attempted I would be unable to challenge the comments. The two pending reservations were both able to have a gift card applied and the ticket booking "cleared".

Hey I got an extra 870 QFF points out of it, so should I complain too loudly? Well I can hope that the J* IT team quietly "found" something behind the scenes as a result of my documentation and it was "fixed".

Just wandering

Fred