Well, after all the trouble I had getting a Citibank (CB) Platinum credit card in the first place (long story)... I've now decided to scrap it!
Basically, I've had their slack performance!
For eg., 1. It took nine (9) weeks to upload a batch of balance transfer points into my Rewards account. I made over a dozen phone calls, chasing it up, and always told "...just give it another week...".
2. Telephone balances: Takes days to have all expenditure loaded onto your account. I could never get an accurate balance of my account over the phone... even from an operator. On many occasions, the system told me... "There have been no debits against your account in the last six months".
3. 2.7% cash advance fee is a bit much... I think!
I've held a CBA Platinum Mastercard for six months now... and I'm quite happy with their service.
Balance transfer points are credited to your account exactly on time (once a month), no cash advance fees (from CBA ATM / Branches) and their webpages are far more functional than CB.
So... "bye bye Citibank".... I won't be paying another $250. card fee + $90. additional card holder fee ($15. for CBA Plat. additional card holder)
I'm always on the look out for new opportunities for 'balance transferring' though.... just waiting on a AMEX offer that was mailed out to me.... more points coming up there!!!
regards,
Basically, I've had their slack performance!
For eg., 1. It took nine (9) weeks to upload a batch of balance transfer points into my Rewards account. I made over a dozen phone calls, chasing it up, and always told "...just give it another week...".
2. Telephone balances: Takes days to have all expenditure loaded onto your account. I could never get an accurate balance of my account over the phone... even from an operator. On many occasions, the system told me... "There have been no debits against your account in the last six months".
3. 2.7% cash advance fee is a bit much... I think!
I've held a CBA Platinum Mastercard for six months now... and I'm quite happy with their service.
Balance transfer points are credited to your account exactly on time (once a month), no cash advance fees (from CBA ATM / Branches) and their webpages are far more functional than CB.
So... "bye bye Citibank".... I won't be paying another $250. card fee + $90. additional card holder fee ($15. for CBA Plat. additional card holder)
I'm always on the look out for new opportunities for 'balance transferring' though.... just waiting on a AMEX offer that was mailed out to me.... more points coming up there!!!
regards,