Buying AA flights online | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Buying AA flights online

Status
Not open for further replies.

leeandj

Newbie
Joined
Nov 11, 2006
Messages
1
I am travelling to the USA and want to buy domestic flights using the AA.com website. However, it isn't possible because, as per the flight booking page:

"Note: If you are not a resident of the U.S., Canada, U.K., or select countries in Latin America or the Caribbean, tickets cannot be purchased online but may be placed on hold for purchase at an AA airport or ticket office."

We do not have an AA airport or ticket office here in Qld - there is a phone number provided for North Sydney but it diverts to a call centre in India, where the staff are unintelligable and unhelpful.

Does anyone know WHY this is the case - and any useful solution? :confused:

ps attempted to book the flights using qantas but the quoted fare was nearly double the internet price!
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
Welcome to AFF leeandj :)

A US or UK credit card works fully.

Otherwise you can select other country and book online but complete the ticketing by faxing your credit card image to AA office (you need to contact them to arrange this).

Or, if your flights are less than (I think) US$500 simply book with your australian credit card (but make sure US state and country in the address field). Above this $ limit the system does a credit check which fails since address doesn't fully match, resulting in need to get in touch with AA and faxing credit card image.
 

Soundguy

Member
Joined
Jun 15, 2006
Messages
323
Leeandj I have exactly the same gripe; It is just nonsensical. One option:

Some here (including myself) enter the aa.com site as a 'UK resident' (we share the same Queen after all!) and that can work OK - you will be charged in pounds sterling rather than US$ but the price is about the same.

However the last time I did this (late September, flights totalling only about A$300) I didn't recieve a confirmation e-mail & ended up having to call AA's UK office. They - somewhat reluctantly - processed it 'just this time' and I recieved a confirmation a day or so later. If you have the time available you could do this. I found the UK office to be quite helpful. Within the US you still have to visit an AA ticket office if you want to book flights there using a foreign CC.

I think it relates to the strange CC mentality they have in the US. They are either paranoid about CC fraud and check everything including ID & address (about 20%) or they couldn't care less and don't even glance at your signature (the other 80%).

Or you could simply use a better US Airline like Jet Blue and don't worry about the FF points..... they even have good in-flight entertainment in all classes, something I didn't get on AA even in First Class.
 
Last edited:

clifford

AFF Supporter
Joined
Jul 6, 2004
Messages
1,777
My advice is give AA a miss and book with UA.

No such stupidity with CC's.

I'm sure Kiwi Flyer would agree.

:)
 

Flying Fox

AFF Supporter
Joined
Jul 13, 2006
Messages
2,667
Flights
My Map
Geez, I didn't even realised that AA had these restrictions.

Have they recently been introduced?

The reason I ask is that in Feb this year I booked tickets for me and the Mrs on their website using my Amex card. Total cost was $1050 USD or about $1450 AUD and I don't remember having any problems or difficulties. Flights were for multiple sectors across the USA through Jul & Aug.

One thing that I did notice is that booking through our travel agent we got the random Extra Security Screening every time we flew but when booked with AA.com we missed all the random Extra Security Screening.

Don't know but it might have been coincidence.....
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
Flying Fox said:
One thing that I did notice is that booking through our travel agent we got the random Extra Security Screening every time we flew but when booked with AA.com we missed all the random Extra Security Screening.

Don't know but it might have been coincidence.....
Probably not a coincidence. The airlines have some degree of control over who gets SSSSed, albeit they have a quota to fill.
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,624
Messages
1,885,255
Members
49,509
Latest member
GypsyTears
Top