Buy F fly J

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Ah, the exclamation mark of doom. :mrgreen:
Perhaps it's like that ad from some years ago; "Claytons. The drink you have when you're not having a drink."
"QF First. The First class you pay for when you're not flying First"
 

RooFlyer

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The notifications are better compared to what they were originally, so it seems as if it's a problem that doesn't want to be fixed.

"as if its a problem" ? :confused: Don't you think it is?

"Doesn't want to be fixed" ? Or airline doesn't want to fix it?

You appear to be defending the indefensible, IMHO. Charging for an entire MEL-LHR as F, when supplying the entire journey in J. When is that ever OK?

"You car you have paid for is a Mercedes F class. The car you will be given is a Commodore." No worries?
 

mannej

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You appear to be defending the indefensible, IMHO. Charging for an entire MEL-LHR as F, when supplying the entire journey in J. When is that ever OK?

I am not defending anything. I am saying that QF are aware of the issue but don't want to fix it. Not defending them at all.
 

fersea

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Perhaps some passengers would prefer to sit in Y because it is easier to talk to another passenger but like going to the First lounge before they fly.
 

Nizar

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Airlines should stop this practice of saying its there but some legs are not, wonder what consumer affairs think about it here?.

Totally agree. Someone should bring it to their attention. I reckon there are pax who get deceived by this all the time, and when they complain QF would probably respond that it informed them via the exclamation mark at the time of booking as if that clears them of their deception.

I wonder what Red Roo's thoughts are on this ? Does he/she agree its deception or just normal business practice ?
Also - Just because its widespread in the industry DOES NOT make it acceptable.
 

eminere

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I wonder what Red Roo's thoughts are on this ? Does he/she agree its deception or just normal business practice ?
As an official spokesperson for QF I highly doubt Red Roo would be at liberty to publicly agree it is deceptive business conduct.
 

dk4

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Unfortunately this practice is widespread in the industry. I agree it is appalling.
Damned if you do, damned if you don't: One of my pet peeves with Lifemiles, is that they won't do mixed class award flights :shock:

In the past I have been quite happy to pay the US DM F award fee for mixed class tickets, when the major portion of the trip is in F, and the connections to the F flight(s) were in C. For example, Australia to South East Asia in C, then F to a major EU hub, then C again to connect to my final EU destination. But alas, Lifemiles won't do this, and force me into C the whole way if F isn't marketed on every flight that I need. :(

Although, the OPs situation is clearly an extreme extrapolation of the usefulness of mixed class tickets.
 
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Damned if you do, damned if you don't: One of my pet peeves with Lifemiles, is that they won't do mixed class award flights :shock:

In the past I have been quite happy to pay the US DM F award fee for mixed class tickets, when the major portion of the trip is in F, and the connections to the F flight(s) were in C. For example, Australia to South East Asia in C, then F to a major EU hub, then C again to connect to my final EU destination. But alas, Lifemiles won't do this, and force me into C the whole way if F isn't marketed on every flight that I need. :(

Although, the OPs situation is clearly an extreme extrapolation of the usefulness of mixed class tickets.

True, but it is not a difficult exercise to have a checkbox to call up mixed class fares- it's a pretty standard query format. Either that or one that brings up F or J only with no legs in a lower cabin than searched for.
When it is cold cash outlaid for tickets it's a bit disengenuous to include them.
 

dk4

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When it is cold cash outlaid for tickets it's a bit disengenuous to include them.
I think that the payment method for tickets is immaterial.

And while I don't want to sound like an apologist for QF, I can see some logic behind the fares presented for the OP's search: e.g. We can get you there in F for a major portion of the journey, if you fly via Sydney (and extend the overall trip time) OR we have a more direct option available, but only seats in J. Perhaps there is a way to communicate this more effectively, but I do think that they are valuable options to present to the customer (based on the search parameters versus what inventory is available).
 

scheps

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I am not defending anything. I am saying that QF are aware of the issue but don't want to fix it. Not defending them at all.

Totally agree with you there. If they can not fix it then their competency obviously will be in question. If they choose not to fix it then their ethics are in question. But then again, business is business.. unfortunately...
 
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But what I am saying, dk4, is that it is not overly difficult to design search parameters to return either no mixed class or mix class ok (it's not a hard query to design).
My comment on cash is that people looking for award flights might be more inclined to consider mixed class if points are less. The cash amounts do not seem to show any discount for the leg in a lower cabin.
 
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Nizar

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As an official spokesperson for QF I highly doubt Red Roo would be at liberty to publicly agree it is deceptive business conduct.

I just want to know if QF have an acceptable reason as to why they haven't fixed this problem
 

Mr_Orange

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The cash amounts do not seem to show any discount for the leg in a lower cabin.

They never have and that is a rort, IMO. I'm not sure that it is illegal though because the web site makes an offer which the passenger accepts when they pay. The grey area is how subtle the exclamation mark is.
 
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dk4

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Except that often the major portion of the journey, ie longest leg, is in the lower class.
You have misquoted me, that reference continued by discussing the option (on QF1) via SYD (presumably with some F component after SYD).

But what I am saying, dk4, is that it is not overly difficult to design search parameters to return either no mixed class or mix class ok (it's not a hard query to design).
From a commercial perspective, I don't know if I would want to do that, if it were my business. A savvy seller will always try and sell what they have in stock, should a customer come in requesting an item which is out of stock. So, I wouldn't want to limit my ability to close a sale, by not suggesting an alternative. Plus, the customer has come directly to the Qantas website, so there is some brand affinity/desire, rather than a primary class of service need (in which case the OP would have been better off using a third party travel agent website, to see all F availability out of MEL across multiple carriers, limited as that would be for Melbourne).

But I do hear you on the importance of making it extremely clear that the Qantas website is trying to sell a "long shot" alternative to the customer.
 
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