So, did you get your 50% refund?
No. As this was in reference to a flight already taken, I was advised to take it up with Guest Relations, so I have put in the complaint and am awaiting a response (and will report back on the outcome).
To be frank, a 50% refund would not be an acceptable offer to me as compensation, as if we had known before boarding that we were not getting proper J we would have insisted upon either;
a. a change of flight to one with proper J, or
b. a J flight with Qantas at Virgin's expense, or
c. a full refund and we would have changed to a Qantas J flight.
We simply would not have accepted a PE seat.