- Mar 20, 2006
Dave Noble said:When you phone, make sure that you get through to the premium desk rather than a regular reservations agent. When you ask for the exit, they will either put a request into the system or phone seating; if the former, then wait 48 hours and if you find that you do not have the exit , phone back and find out the status of the request. If there is no response from seating then the person will probably call them or there may be a response saying that no exits were available
Take the name of the agent when you get through and if the person claims that it cannot be done then phone back, speak to another agent and then speak to the supervisor about the 1st agent's lies. That's the approach I take
Call to QF was answered originally by a regular staffer, so I asked for the premium desk which I was promptly put through to. There was little she could do for my lost seats, and said she was unable to see why I had lost my original allocation. However she was able to confirm that my original request for row 16 was still in the system, however these seats where already assigned, but she said she sent through another request which in her words was more assertive for row 16.
Regarding BA, the QF lady told me they were having big problems with seating selections for QF members becasue BA were restricting seating allocation "due to operational demans", she suggested as well that I phone BA direct. BA are closed today "for the Australian Christmas Holidays". They are open tommorrow, so I will see what happens.