British Air ordered to pay man back missing miles

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Ron Melton

Jul 7, 2004
British Air ordered to pay man back missing miles

Posted By: Ron Melton
Date: Thursday, 5 August 2004, at 11:39 a.m.

Airline ordered to pay man back for missing miles Amber Bollman Staff Pensacola News Journal

Amber Bollman

Ron Melton emerged victorious in his first battle with British Airways. Now, the Pensacola businessman has scored another win.

In the most recent victory, handed down July 21, Escambia County Judge G.J. Roark III ordered British Airways to pay Melton $3,892.50.

That's because the airline defaulted on an earlier court-mediated agreement to restore 115,000 frequent flyer miles that were mistakenly voided from Melton's account. The $3892.50 represents the amount it would cost to purchase back the miles, plus court costs and fees.

"They never reinstated the miles, and I never received a check," said Melton, 51.

A British Airways customer for more than a decade, Melton was stunned when he learned earlier this year the miles he had racked up as an Executive Club member had been erased.

After repeated telephone calls and correspondence with airline representatives did no good, Melton filed suit in Escambia County's small claims court.

Melton said an attorney for the airline agreed to reinstate the miles within two weeks and apologized for the error.

"I gave them about four days over that deadline and still got nothing from them, so I refiled the suit," Melton said. "It could have been bureaucracy, it could have been arrogance, but they didn't uphold their end of the bargain."

Calls by the News Journal to British Airways were not returned.

Melton's small-claims final judgment against British Airways is no guarantee that a payment will be made.

Melton said he will give the airline adequate time to respond -- "and if they still don't pay, I'll put a lien on them," he said.

"I never cared about the money," he said. "I just wanted to get my miles back and make a point to them. If I was supposedly a special customer, I can't imagine how other people get treated."



Apr 26, 2003
ye God, you are a winner. 8)
Can you tell me what your next lotto numbers are? I want to hitch a ride to the winners circle.
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