Bought Flight Voucher Redemption

[Svenc]

Hi,
I have this question that seems all too hard fo Qantas to answer.
QFF have had receipt of it for a week now ( I have their ticket issue number as acknowledgement) but no response - just a promise to attend to it as soon as possible.
So after a couple of days I emailed the Qantas shop as the FAQs etc gave this as the only place to inquire about "other purchases". Still no response or acknowledgement even from them.
So yesterday I emailed Qantas Executive - not an email I would normally use to make such an inquiry...but I would like an answer before my voucher expires to be honest. Still - no response there either so far.

So here's hoping - not really that difficult a question for Qantas I would have thought, maybe a learned forum member might be able to assist. Here is my emailed question:

Dear Qantas,
Could you please tell me under the terms of redemption of a paid for voucher - does the term "redemption" mean "Booked flight" or" flight flown"?
None of the FAQs are clear on the definition of redemption.
IE - if I book a flight before the voucher expires, but the flight is actually after the expiry date - is that permissible?
Or must both the booking and the flight take place before the voucher expiry date?
Also - Can I book a return domestic or International flight for both myself and my wife and use the voucher as part payment for the combined flight total?
Appreciate your clarification.

Well there it is - a week later and still silence from Qantas.
If anyone can help with an informed answer I'd be very grateful.

 

[opusman]

You just have to make the booking before the voucher expires.

 

[Svenc]

Thank you for that - its the answer I was hoping for.

 

[Sprucegoose]

It is vague terms and conditions that Qantas post online. They do talk of redemption via a booking. A booking is valid on its own merits/timeframe.

Qantas never replaced a voucher I had surplus value on so I may give this a miss.