Booking Faiilures

Status
Not open for further replies.

DaveB

Active Member
Joined
Sep 6, 2012
Messages
638
Points
290
Have for the past three weeks been trying to finalise the last return SQ rewards flight from Shanghai for new years getting an error message when processing the payment.
No problems with the SQ/MI flights for four of us visiting Cambodia after Vietnam. The last of our group is going onto Shanghai to visit friends and is causing the problem for the return leg bookings.
Citi, Westpac and NAB cards all unable to process the payment with NAB even showing the transaction online holding the payment for 6 days before being released with SQ unable to finalise the authorisation process. SQ rewards staff also unable to process the booking manually.
SQ have at least confirmed a suite for both legs home so the annoyance has been lessened somewhat.
 

Attachments

  • Singapore Air Booking Error booking-flow.pdf
    53.7 KB · Views: 66
Your simple solution to home security. Quickly view what’s happening at home when you're not there, giving you peace of mind.

Simple plug-in installation means you’ll be up and running in no time.

AFF Supporters can remove this and all advertisements

TomVexille

Enthusiast
Joined
Nov 12, 2013
Messages
11,136
Solutions
1
Points
1,325
Had a similar issue once when booking a cash fare. But the call centre were able to process the payment when I rang up. Strange that they haven't been able to manually finalize the payment.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Staff online

Top