So I've travelled with my family (2 adults 1 kid) to BNE early this month during school holiday, and on the way up we had a half hour delay plus the car seat was lost (or delayed?). Reported to the baggage service at BNE, and up until now (exactly 21 days past) the status is still showing not found yet.
This morning, we have received 2 emails from Qantas with a title of "We'd like to thank you", which include a paragraph talking about 10,000 bonus points " experienced disruption during your journey with us and to thank you for your patience whilst we reconnected you with your baggage".
I haven't been contacted so far except this email, and I have a couple of questions see if ppl here had similar experiences:
1. The emails were sent to me (booked the ticket, main traveller, and lodged the baggage report), as well as my son (who is 5 year old). 3 of us all are on the same ticket, I wonder how did they decide sent 2 emails with 2x10,000 points instead of 3 (or even just 1). (Not really complaining here but just curious why)
2. Is this 10,000 bonus points (x2) more as a compensation for the lost bag? there is a deadline to accept this offer, no mention of consequences if I (we) do not accept. Would accept this offer means I give up any further follow ups with the car seat?
The whole email thing is just really confusing I have to say, so want to see if any had same experience before.
This morning, we have received 2 emails from Qantas with a title of "We'd like to thank you", which include a paragraph talking about 10,000 bonus points " experienced disruption during your journey with us and to thank you for your patience whilst we reconnected you with your baggage".
I haven't been contacted so far except this email, and I have a couple of questions see if ppl here had similar experiences:
1. The emails were sent to me (booked the ticket, main traveller, and lodged the baggage report), as well as my son (who is 5 year old). 3 of us all are on the same ticket, I wonder how did they decide sent 2 emails with 2x10,000 points instead of 3 (or even just 1). (Not really complaining here but just curious why)
2. Is this 10,000 bonus points (x2) more as a compensation for the lost bag? there is a deadline to accept this offer, no mention of consequences if I (we) do not accept. Would accept this offer means I give up any further follow ups with the car seat?
The whole email thing is just really confusing I have to say, so want to see if any had same experience before.