I just wanted to post a nice story about a recent positive experience with WOW Iceland airways. We had booked flights to Iceland from Paris but work had taken me to Germany meaning we had to leave Berlin the night before. We had booked the overnight sleeper (usually almost 100% reliable, as they can catch up lost time due to their overnight slower speeds) which gave us 4.5hrs to get from Gare d'Est to CDG. WOW then sent us an email the week prior advising that our flight time had been moved forward an hour - a bit of swearing but though tighter, it was still quite doable (3.5hrs). Just in case In Berlin we asked about the possibility of the overnight sleeper being delayed - "None" they said, in fact they are usually a little early, there's no trackwork delays scheduled etc - fully prepared to book other flights if necessary, but after this advice thought it would be okay.
Anyway. The train was delayed over 2hrs and we ended up boarding the RER to CDG at pretty much the same time the check-in closed (delayed a little again by the ridiculous habit of French rail station machines accepting neither notes nor foreign credit cards). I admit to having gotten a little sweary but Mrs Grubbidok is ever the optimist so she told me let's just go to the airport anyway and see. When we arrived at T3 the flight had been delayed but check-in had well and truly finished over half an hour ago. We went to information who told us check-in had finished but pointed us to another desk who could possibly help. This desk made a lot of fast and furious phone calls and eventually somehow summoned someone to check in our bags and fast-track us through to the gate. Everyone boarded soon after (the delay was technical, not due to us), and the baggage handlers even came to visit us on the plane to get a description of our bags to make sure that they had been put on board.
Albeit this would never have been a problem if the airline had kept to their original flight times (which we had booked and based other bookings on), but it was great to see an airline (and a budget airline at that!) go above and beyond to help pax when the issue arose and not be so focused on 'computer says no'. You don't see such creativity or autonomy much nowadays.
Iceland was, as always, lovely too.
Anyway. The train was delayed over 2hrs and we ended up boarding the RER to CDG at pretty much the same time the check-in closed (delayed a little again by the ridiculous habit of French rail station machines accepting neither notes nor foreign credit cards). I admit to having gotten a little sweary but Mrs Grubbidok is ever the optimist so she told me let's just go to the airport anyway and see. When we arrived at T3 the flight had been delayed but check-in had well and truly finished over half an hour ago. We went to information who told us check-in had finished but pointed us to another desk who could possibly help. This desk made a lot of fast and furious phone calls and eventually somehow summoned someone to check in our bags and fast-track us through to the gate. Everyone boarded soon after (the delay was technical, not due to us), and the baggage handlers even came to visit us on the plane to get a description of our bags to make sure that they had been put on board.
Albeit this would never have been a problem if the airline had kept to their original flight times (which we had booked and based other bookings on), but it was great to see an airline (and a budget airline at that!) go above and beyond to help pax when the issue arose and not be so focused on 'computer says no'. You don't see such creativity or autonomy much nowadays.
Iceland was, as always, lovely too.
