I have to say that with all I've read about Citibank's customer service (or lack thereof), I still braved it and took them up on the Ready Credit offer that was sent to me as a Qantas promotion for 4,000 QFF points a couple of months ago. When I called Citibank to confirm the conditions of Ready Credit, they said they could open the account over the phone instead of me submitting it by post, which I agreed to.
During the very lengthy process, "something happened" with the computers at Citibank and they couldn't process my application at that time and that I was to call back the next day and try again. Grrr... :x OK, so I do that and it all seems to be OK and I confirm that the offer was for Qantas points, even though they were pushing the 4.9% balance transfer over and over (which does not interest me at all). Yes, yes, you will get the points, they told me. When the terms and conditions were played back to me, there was mention of having to be a QFF to receive points, etc., however, I should've smelt a rat when they didn't ask for my QFF number during the application process.
I receive confirmation that my application was approved (with an extremely generous credit limit) and that I'd receive my card in the post in a few days. Well, it doesn't arrive - and neither do the QFF points. I call them back and discover they stuffed up my address and so they mail the card back out to the proper address. When asked about the points, they said they will have to investigate the matter further, but they can take 4-6 weeks to credit.
I called back several times thereafter and I discover last Friday that they didn't process the application with the Qantas promotion code and was therefore ineligible for points. I told them I wasn't interested in balance transfers (they kept pushing it) and that I'd close the account because they had mislead me. After being shuffled around explaining my story three times to different people, they then put me through to their account closures department. They just wouldn't budge. Before they closed the account, they asked me again if I wanted to take advantage of the balance transfer offer!!! At Citibank, the left hand really has no idea what the right hand is doing. It's just plain nonsense.
It was a chore dealing with them right from the start and they certainly were relentless in ensuring I wasn't satisfied. The annoying thing is that I'm heading overseas in July and really needed an instrument like RC.
The time and effort really was not worth the 4,000 points I didn't get! Make sure the promotion code (Q1QY5HYA) and your QFF number is quoted if you choose this method to apply.
Does anyone know if there is a local Citibank point of contact I can complain to (or is it just not worth it)?
During the very lengthy process, "something happened" with the computers at Citibank and they couldn't process my application at that time and that I was to call back the next day and try again. Grrr... :x OK, so I do that and it all seems to be OK and I confirm that the offer was for Qantas points, even though they were pushing the 4.9% balance transfer over and over (which does not interest me at all). Yes, yes, you will get the points, they told me. When the terms and conditions were played back to me, there was mention of having to be a QFF to receive points, etc., however, I should've smelt a rat when they didn't ask for my QFF number during the application process.
I receive confirmation that my application was approved (with an extremely generous credit limit) and that I'd receive my card in the post in a few days. Well, it doesn't arrive - and neither do the QFF points. I call them back and discover they stuffed up my address and so they mail the card back out to the proper address. When asked about the points, they said they will have to investigate the matter further, but they can take 4-6 weeks to credit.
I called back several times thereafter and I discover last Friday that they didn't process the application with the Qantas promotion code and was therefore ineligible for points. I told them I wasn't interested in balance transfers (they kept pushing it) and that I'd close the account because they had mislead me. After being shuffled around explaining my story three times to different people, they then put me through to their account closures department. They just wouldn't budge. Before they closed the account, they asked me again if I wanted to take advantage of the balance transfer offer!!! At Citibank, the left hand really has no idea what the right hand is doing. It's just plain nonsense.
It was a chore dealing with them right from the start and they certainly were relentless in ensuring I wasn't satisfied. The annoying thing is that I'm heading overseas in July and really needed an instrument like RC.
The time and effort really was not worth the 4,000 points I didn't get! Make sure the promotion code (Q1QY5HYA) and your QFF number is quoted if you choose this method to apply.
Does anyone know if there is a local Citibank point of contact I can complain to (or is it just not worth it)?