hi, not sure if others have encountered this issue but I had booked a flight for early next year to find that as a virgin gold member I was entitled to a "'Bonus Confirmed Complimentary Upgrade" to business class if I called the customer support number.
The web page I was directed to mentioned no conditions yet upon calling the specified number I am only getting the run-around and told there are conditions attached yet these are not mentioned on the page. The customer 'service' representatives are unable to give a consistent message re conditions and after wasting the last few days corresponding with the call center my days flying VB are done and I've now sent screen shots and web links to Vic office of Fair Trading.
The lesson learnt - Virgin really don't care about business/regular travelers and are just a version of telstra/foxtel/vodafail, pretending to want your business with the occasional inducement but so hard, or impossible to redeem it is comical and provide only negative PR.
I have flown ~15 Virgin, ~ 60 Qantas and 1 Jestar leg this year and apart from the one upcoming Virgin trip I will never fly the V again after this customer 'service' experience and will simply swap to Jetstar when QF are not available.
Sorry about the rant but offering something and not delivering is paramount to fraud if not simply cutting one's own throat!!
Hope you don't encounter such issues if you tempt fate in flying with the JQ alternate.
Happy travels everyone.
Craig
The web page I was directed to mentioned no conditions yet upon calling the specified number I am only getting the run-around and told there are conditions attached yet these are not mentioned on the page. The customer 'service' representatives are unable to give a consistent message re conditions and after wasting the last few days corresponding with the call center my days flying VB are done and I've now sent screen shots and web links to Vic office of Fair Trading.
The lesson learnt - Virgin really don't care about business/regular travelers and are just a version of telstra/foxtel/vodafail, pretending to want your business with the occasional inducement but so hard, or impossible to redeem it is comical and provide only negative PR.
I have flown ~15 Virgin, ~ 60 Qantas and 1 Jestar leg this year and apart from the one upcoming Virgin trip I will never fly the V again after this customer 'service' experience and will simply swap to Jetstar when QF are not available.
Sorry about the rant but offering something and not delivering is paramount to fraud if not simply cutting one's own throat!!
Hope you don't encounter such issues if you tempt fate in flying with the JQ alternate.
Happy travels everyone.
Craig