Beware Holiday Inn Valencia

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My parents had a stay there well over a year ago (for 2 nights) and today received an e-mail reminding them of a 5 booking with check-in in a few days time.

That's odd, we thought!

For clarity, this is the hotel Valencia Hotels: Holiday Inn Valencia Hotel in Valencia, Spain

On querying IHG chat, I was told it was booked directly with the hotel on September 22 - so a month ago. Again, rather odd........... fortunately it was a flex rate, so I was able to cancel without any issue however it begs the question as to how it happened and is there a leak somewhere at the hotel, given they've stayed there before.

In any case, PIN has been changed and IHG can't offer any further reason. Interested in your thoughts!
 

markis10

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This pops up on a regular basis, I have had the same at HI Burswood a few years back. Holidex seems to try and associate a direct booking with a IHG rewards account, either that or the hotel is incented on getting X number of members staying a night and may fudge the figures by attaching a res to a profile.
 
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ftm

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I have seen a similar thing with Singapore Airlines. A client who was in London and due to return home in 3 days forwarded an email from SQ confirming his flight from Singapore to Joahnnesburg. Naturally he was a bit concerned.

Turned out that SQ had just attached his FF number to another booking with the same name.
 
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