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Benefits of using airline based mobile apps and digital wallet app.

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Fellow Members,

As you all know, the use of mobile apps have become increasingly popular among travellers round the world. In light of this changing landscape, several perceptions of using airline carrier's mobile apps are not known or addressed properly.

Therefore, I am writing this message in connection with an academic research survey to understand travellers' perceptions of using airline carrier's Mobile apps and Digital wallet apps whilst travelling.

These academic research surveys are conducted by the University of Cote d’azur, France. The purpose of this survey is to understand how international travellers perceive the values of these mobile apps. Furthermore, this study will also examine, which factors influence the traveller’s perceived value of airline carrier's mobile apps and how it leverages the brand image, satisfaction and loyalty of travellers.

I am sending herewith the link of the surveys. And I have sought permission and support from the administrator of AFF forum to post this survey.

Airline mobile app:

Perceived value of using airline carrier's mobile apps for international travellers. - Online Survey

Digital wallet mobile app:

Perceived value of using digital wallet mobile app for travellers. - Online Survey

Could you please participate in this survey. and provide your opinions. I will thankful if you can participate in this survey. And your responses will be beneficial for this survey.

I thank you for your help and truly appreciate your support.

Kind Regards,
Vik
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
When do you need responses by?
Hello Serfty,

Apologies for my delayed response. And thanks very much indeed for your message.

I need around 200 to 250 responses for each of the survey.

Therefore, time is not the main constraint really.

I will wait till I get these responses.

I will be thankful, if our fellow members can participate in the survey.

I thank you, the entire AFF team and our fellow members again for your help and support.

Kind Regards,
Vik
 
Last edited:

BAM1748

AFF Supporter
Joined
Jul 22, 2008
Messages
5,382
As I don't use any travel apps at all, and the survey gives no option of saying I don't use them, the value of the survey is somewhat limited and will give a false impression that everyone uses them. Perhaps that's the result they need but isn't a true reflection of people here.
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Archphoto,

Thanks very much indeed for participating in the survey.

I am grateful for your help.

Many thanks again,

Regards,
Vik
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
As I don't use any travel apps at all, and the survey gives no option of saying I don't use them, the value of the survey is somewhat limited and will give a false impression that everyone uses them. Perhaps that's the result they need but isn't a true reflection of people here.
Hello BAM1478,

Many thanks for your message. I understand your concern.

This survey is designed to understand some perceptions (for example: convenience, usability, security, ease of use, involvement, transactions elements etc.,) of mobile apps from the users. And which factors are considered important for them.

In recent years, there has been a lot of discussion about the benefits of mobile apps and many companies are offering mobile apps services for their customers. In addition, globally, there has been an increase in the number of mobile app users, and the number is increasing as we speak.

So, it is interesting to know the perceptions of mobile apps from active users. Hence, the survey.

Nonetheless, there are some people, who do not use mobile apps. Hence, this survey limits the discussions.

However, it can be interesting idea to launch a survey to understand why some people do not use mobile apps. And obviously, that leads to another topic of discussion.

I thank you again for your help.

Kind Regards,
Vik
 
Last edited:

BAM1748

AFF Supporter
Joined
Jul 22, 2008
Messages
5,382
In my mind it makes the survey a mockery of see what people's concerns are on travel apps if you don't include people who don't use them and ask them why.

By not collecting the whole picture you survey results are bias results.

Of course your audience or customer may not care.

Matt
 

samh004

AFF Supporter
Joined
Apr 1, 2009
Messages
17,765
Flights
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In my mind it makes the survey a mockery of see what people's concerns are on travel apps if you don't include people who don't use them and ask them why.

By not collecting the whole picture you survey results are bias results.

Of course your audience or customer may not care.

Matt
I don't think this survey is about the whole market, but rather the subset that do use mobile apps/wallets, and why that is. Previous or future surveys could look at why people do or don't use mobile apps/wallets, but because this one doesn't, isn't a reason that the data becomes invalid.
 

BAM1748

AFF Supporter
Joined
Jul 22, 2008
Messages
5,382
I don't think this survey is about the whole market, but rather the subset that do use mobile apps/wallets, and why that is. Previous or future surveys could look at why people do or don't use mobile apps/wallets, but because this one doesn't, isn't a reason that the data becomes invalid.
I agree, but I wouldn't know as it wouldn't let me do the survey.

Matt
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Samh004,

Thanks very much indeed for your understanding. I agree with you and you are correct.

Yes please, this survey is designed to understand the perceptions of mobile apps from active mobile app users.

I thank you again for your help and support. And I truly appreciate it .

Kind Regards,
Vik
 

SYD

Active Member
Joined
Oct 5, 2009
Messages
534
Sorry, I gave up on the surveys.

I use my apps/wallet *ALL* the time but the surveys don't seem to cope with people who travel often for both business and pleasure, multple classes of travel, multiple airlines/alliances and multiple apps!
 
Last edited:

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,265
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Sorry, I gave up.

I use my apps/wallet *ALL* the time but the surveys don't seem to cope with people who travel often for both business and pleasure, multple classes of travel, multiple airlines/alliances and multiple apps!
I cope with this on Tripit by having all my forwarded email generate entries in "unfiled items".

I then move different items as appropriate to their designated trips
 

SYD

Active Member
Joined
Oct 5, 2009
Messages
534
I cope with this on Tripit by having all my forwarded email generate entries in "unfiled items".

I then move different items as appropriate to their designated trips
Ditto (although not too much ends up 'Unfiled').

The Surveys weren't that clever.
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Fellow Members,

Many thanks for your messages.

Thanks very much indeed Sertfy for your suggestions. I thank you again for your support.

I understand the concerns. However, I reckon digital wallet mobile app services are going through a period of incremental innovation.

Going forward, I hope more functionalities, features and services will be added subsequently.

It will be interesting to see how this landscape will develop gradually.

I thank you again for your help and support. I hope you will provide your responses for the survey.

Kind Regards,
Vik
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Fellow Members,

Thanks very much indeed for particpating in the survey.

The use of mobile apps for digital wallets are evolving really.

Businesses are now extending their e wallet services to airline passengers. For example: to manage boarding pass loyalty programmes.

Therefore, it has become an interesting landscape for international travellers.

It will be interesing to see what sort of innovative services will be offered to travellers in future.

I thank for your help and support. I am looking forward to receiving more responses from you.

Thanks again,

Kind Regards,
 

vikflys

Junior Member
Joined
Jul 29, 2015
Messages
27
Hello Fellow Members,

Many thanks for your messages and participating in the survey.

I thank you again for your support. It is very kind of you.

I had some technical concerns for loading the survey. Everything is sorted the survey is up and running properly.

I thank you again for your help and support.

I am looking forward to receiving more responses for the survey.

Kind Regards,
Vik
 

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