Bree Stuart
Intern
- Joined
- May 29, 2014
- Posts
- 67
yah! Just got my statement today looks as though my 10,000 bonus points are on their way to ff account
Do yours show the number of points that you've earned?
No, always says 0 points.
Just got a phone call from a supervisor who I will call "orange" - her real name is a fruit - anyway she advised that fraud department has "blacklisted" my account and refuses to unlock the account for credit card payments - I advised that optus will have a good time with debt collection of the account if they are refusing to let me pay it. I requested a letter advising of the blacklisting and reasons why - explained I would that the to the Telco Ombudsman to discuss if under the terms and conditions of the contract if they can refuse my payments. She was very pushy until I said I was going to take this to the ombudsman. Optus are really starting to piss me off now I can't even pay the bill.
Depending on the state you are in may be worth a complaint to the local consumer or fair trading organisation. It is in my opinion misleading or deceptive conduct to make representation about how you can pay your bill (e.g. on websites/statements) which they then dont allow. The whole line about fraud is clearly rubbish, if you have a bill you have a legtimate reason for paying by their website, if they want to impose a minimum they can do so but that's not your problem (as they are attempting to make it).Just had a similar phone call with the same info communicated to me. Repeated virtually everything you said to them and has been escalated to the highest level of that area apparently. Will take several days to get back to me but I won't be resting until I'm allowed to make CC payments again.
Well i just got off the phone with Optus and they have advised me my account is blacklisted indetinately as they think its fraud. They have also advised me that the bank may also consider these transactions as fraud but BW have never contacted me or sent me an e-mail about the 1c transactions. Anyways off to the TIO
Well this is an interesting turn of events. Just logged into BW to see if I could work out how to activate my platinum card when it arrives (don't want them to do it in the branch incase they deactivate the regular card at the same time - easy to activate it seems) and I find that I actually have two cards (different numbers) for the regular account. When I first opened the account there were issues sending out the card and they ended up receiving two cards at the branch where it was sent. I had assumed only one was activated and the other disposed of. Unfortunately I don't have possession of the other card so don't know the security number but I'm wondering if they will replace it if I ring and say I have lost it. Could be a potential 3rd card to run through each day.
Did they explain exactly how and why they think paying your bill is fraud? The only way I can see this would be regarded as fraud is along the lines that making multiple small payments is intended to "abuse" the system. I can see this point IF making small payments was against the T&C's but its not.Well i just got off the phone with Optus and they have advised me my account is blacklisted indetinately as they think its fraud. They have also advised me that the bank may also consider these transactions as fraud but BW have never contacted me or sent me an e-mail about the 1c transactions. Anyways off to the TIO
How to Pay Your BillHas anyone gone online to optus and got a copy if all the current rules?
- minimum payment
- ways to pay
- other thibgs that are relevant
threatened to add all my 0.01 cent payments up and hit me with the 1% credit card fee
Must admit I laughed at this one. Personally I think they are technically able to do this if they really want to because because a) the 1% credit card fee is in their T&C's and b) the block on their card is only on their optuspay site, its not a real block on you using the card, they can equally remove it easily if they want to.oh and call number 2 - threatened to add all my 0.01 cent payments up and hit me with the 1% credit card fee - I laughted and said good luck with charging that to the credit card because you have blocked it and 2 I would be disputing that as an unauthorised transaction on my account.