Amsterdam2022
Newbie
- Joined
- May 16, 2022
- Posts
- 1
Hi There,
I have been a Platinum FF with Qantas for 6 years, travel regularly from Australia to Canada amongst other destinations, mainly for work and holidays. I recently flew Business Class with Qantas from Toronto to Brisbane via Sydney. The plane left Dallas with a feeble excuse that the cleaners arrived late! Arrived in Sydney 40 min late, missed my flight, the Qantas desk tried to transfer me to a flight 6 hours later, I objected so they magically found a flight 1 hour later. Arrived in Brisbane, waited at the carousel for an hour and once again, no bag and guitar. Went through the usual hoops at baggage and received a receipt and was informed i would get my bags soon. Thursday 12pm at this stage, arrived at my destination (not my house as i am now a Canadian PR) no bags Thursday night, so had a shower and got dressed in a newspaper i found. Friday 3pm, received a call from Brisbane baggage saying, "your bags are on their way" 1 hour later, received a text from the courier saying, "your bags will arrive by 9pm, stayed up until 11pm reading my shirt and shorts and went to bed, a little tired!! Saturday morning, tried calling Qantas, let's not go there! Finally got onto Brisbane baggage who told me they had located my bags and described someone else's bags. I suggested he try again, he rang the courier and came back to the phone and said that this should not have happened as the courier had to receive a signature at the door to leave the bags, he then commenced to tell me that the courier left my bag and guitar next to the wheelie bins at the front of the house, 10 meters from the street. I held him on the phone, checked, and sure enough my bags have been next to the bins since who knows when the night before in the rain and I found them at 9:15am approximately on Saturday morning after flying from Toronto and arriving in Brisbane lunchtime Thursday! So I emailed the Qantas Customer Care on the 28th April and still no response, I believe calling the service" Customer Care" is false advertising. I have reference numbers, airline tickets, times, photos, text messages and witnesses. I can't see any solid evidence that having Platinum status is any better than booking a flight as "Joe Blow" so to speak. In the last 3 years i can state that my bags are almost last to come out and my bags have been lost several times. Qantas staff told me on one occasion that they expected strong winds on the way from LA to Brisbane so they removed luggage and took on more fuel, fair enough, but Platinum customers? Back to my previous statement, "I can't see any solid evidence that having Platinum status is any better than booking a flight as "Joe Blow" so to speak". What an absolute disgrace. I'm glad the CEO is earning a huge salary, i don't think he will be for much longer!
I have been a Platinum FF with Qantas for 6 years, travel regularly from Australia to Canada amongst other destinations, mainly for work and holidays. I recently flew Business Class with Qantas from Toronto to Brisbane via Sydney. The plane left Dallas with a feeble excuse that the cleaners arrived late! Arrived in Sydney 40 min late, missed my flight, the Qantas desk tried to transfer me to a flight 6 hours later, I objected so they magically found a flight 1 hour later. Arrived in Brisbane, waited at the carousel for an hour and once again, no bag and guitar. Went through the usual hoops at baggage and received a receipt and was informed i would get my bags soon. Thursday 12pm at this stage, arrived at my destination (not my house as i am now a Canadian PR) no bags Thursday night, so had a shower and got dressed in a newspaper i found. Friday 3pm, received a call from Brisbane baggage saying, "your bags are on their way" 1 hour later, received a text from the courier saying, "your bags will arrive by 9pm, stayed up until 11pm reading my shirt and shorts and went to bed, a little tired!! Saturday morning, tried calling Qantas, let's not go there! Finally got onto Brisbane baggage who told me they had located my bags and described someone else's bags. I suggested he try again, he rang the courier and came back to the phone and said that this should not have happened as the courier had to receive a signature at the door to leave the bags, he then commenced to tell me that the courier left my bag and guitar next to the wheelie bins at the front of the house, 10 meters from the street. I held him on the phone, checked, and sure enough my bags have been next to the bins since who knows when the night before in the rain and I found them at 9:15am approximately on Saturday morning after flying from Toronto and arriving in Brisbane lunchtime Thursday! So I emailed the Qantas Customer Care on the 28th April and still no response, I believe calling the service" Customer Care" is false advertising. I have reference numbers, airline tickets, times, photos, text messages and witnesses. I can't see any solid evidence that having Platinum status is any better than booking a flight as "Joe Blow" so to speak. In the last 3 years i can state that my bags are almost last to come out and my bags have been lost several times. Qantas staff told me on one occasion that they expected strong winds on the way from LA to Brisbane so they removed luggage and took on more fuel, fair enough, but Platinum customers? Back to my previous statement, "I can't see any solid evidence that having Platinum status is any better than booking a flight as "Joe Blow" so to speak". What an absolute disgrace. I'm glad the CEO is earning a huge salary, i don't think he will be for much longer!
