Flying on a oneworld award rtw ticket (280k / J) and currently at DFW waiting to board BA192 to LHR aboard a 747-400.
Given we'd never before had the opportunity to fly the upper deck (nor are we likely to again), we made sure to reserve two seats in the upstairs cabin. Both were emergency exit aisle so we wouldn't have any trouble climbing over people from the window (and vice versa). Needless to say we were very excited!
That's where it all went downhill. Starting with a 30 minute exchange at check in where the BA staff alarmed us by saying my wife couldn't be "linked" with her ticket and therefore couldn't be boarded. Initially we were told that we had to resolve the issue with Qantas as that's who we booked our award flight with, but eventually sense prevailed and we were issued tickets.
i highlighted that our issued seats were not the same as booked. We were told the upper deck was closed because the elevator wasn't working. That doesn't make sense to me as I understood there were internal stairs to reach the upper deck.
So instead we have been moved to the centre D & E seats in row 20. No doubt it will be a crowded cabin if all of the upper deck has been crammed downstairs.
Will try our luck with cabin crew once we board but not looking like a promising overnight flight we had hoped!
Understand it is a first world problem but given how much planning went into the trip and reserving the seats feeling quite deflated...
Given we'd never before had the opportunity to fly the upper deck (nor are we likely to again), we made sure to reserve two seats in the upstairs cabin. Both were emergency exit aisle so we wouldn't have any trouble climbing over people from the window (and vice versa). Needless to say we were very excited!
That's where it all went downhill. Starting with a 30 minute exchange at check in where the BA staff alarmed us by saying my wife couldn't be "linked" with her ticket and therefore couldn't be boarded. Initially we were told that we had to resolve the issue with Qantas as that's who we booked our award flight with, but eventually sense prevailed and we were issued tickets.
i highlighted that our issued seats were not the same as booked. We were told the upper deck was closed because the elevator wasn't working. That doesn't make sense to me as I understood there were internal stairs to reach the upper deck.
So instead we have been moved to the centre D & E seats in row 20. No doubt it will be a crowded cabin if all of the upper deck has been crammed downstairs.
Will try our luck with cabin crew once we board but not looking like a promising overnight flight we had hoped!
Understand it is a first world problem but given how much planning went into the trip and reserving the seats feeling quite deflated...