Award Flights

Discussion in 'Open Discussion' started by Bethan, Jul 6, 2002.

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  1. Bethan

    Bethan Newbie

    Jul 6, 2002
    An aquaintance of mine had 2 seats on a flight to Denpasar, which had been booked for some time, they were informed that these seats were not available any more[just before they were to leave] and had to choose another date, or use the points for another country. Has anyone else heard of any similar stories. I Have seats booked myself, for next May.

  2. Robert

    Robert Junior Member

    Jun 19, 2002
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    That doesn't sound right to me! Once a booking is confirmed (be it on frequent flyer points or not) is cannot be withdrawn. If I was your acquaintance I would follow it up directly with the airline concerned.
  3. bernard

    bernard Junior Member

    Jul 18, 2002
    were your friends using ff points or did they purchase tickets? if latter and full price is not paid, it can happen.
  4. wombat

    wombat Newbie

    Jul 19, 2002
    Not possible

    This is not possible - unless all your friend did is look to see if flights were available and then did not book them...

    If they were ticketed, then the airlines has to get them to Bali...

    This story does not ring true!
  5. Baysider

    Baysider Active Member

    Oct 3, 2002
    I agree with all the other replies - the airline cannot do that. A booking once ticketed is irrevocable. Frequent Flyer tickets are no different to bought tickets after ticketing. The only exception would be if that flight was cancelled, but the airline would still be required to arrange travel for all passengers on the same day as the original flight.

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