Avianca "Lifemiles" - Questions and Discussion

[sergeyvzn]

re: Avianca "Lifemiles" - Questions and Discussion

The site just keep crashing on me, a very simple AKL to SYD award, all good until the payment page and then boom ...arghhhh. Not happy:evil:

 

[hummel]

re: Avianca "Lifemiles" - Questions and Discussion

The site just keep crashing on me, a very simple AKL to SYD award, all good until the payment page and then boom ...arghhhh. Not happy:evil:

I have been trying for 4 weeks to get them to reset my password. Sent them all identification documents etc, they told me they're on the case.

Honestly no idea of customer service. I have 40,000miles sitting there I want to use and can't access them.

 

[travelislife]

re: Avianca "Lifemiles" - Questions and Discussion

I have been trying for 4 weeks to get them to reset my password. Sent them all identification documents etc, they told me they're on the case.

Honestly no idea of customer service. I have 40,000miles sitting there I want to use and can't access them.

That is ridiculous! Use them through screenshot method?

 

[luxury-lizard]

re: Avianca "Lifemiles" - Questions and Discussion

Has any one found a way to get the call centre to book a mixed class itinerary via the screen shot method. I am finding JFK-HND in F then HND-SYD in J but this itinerary does not show on a JFK-SYD search. e-mail to call centre says they cannot do mixed class bookings. For some reason a JFK-SYD search (on another date) does show the whole itinerary in J. On my date there is only F available on the JFK-HND leg otherwise I'd be happy with J all the way.

 

[VAG newbie]

re: Avianca "Lifemiles" - Questions and Discussion

Has any one found a way to get the call centre to book a mixed class itinerary via the screen shot method. I am finding JFK-HND in F then HND-SYD in J but this itinerary does not show on a JFK-SYD search. e-mail to call centre says they cannot do mixed class bookings. For some reason a JFK-SYD search (on another date) does show the whole itinerary in J. On my date there is only F available on the JFK-HND leg otherwise I'd be happy with J all the way.

Based on the experience here, no, you can't. There is just no way. They will only allow mixed cabin for whatever is showing online.

 

[bwhouse]

re: Avianca "Lifemiles" - Questions and Discussion

Based on the experience here, no, you can't. There is just no way. They will only allow mixed cabin for whatever is showing online.

So I somehow managed to do it. I booked FCO-FRA-BKK-SYD with the FCO-FRA leg in J on LH and the rest in F on TG. Can't give you any tips as to how or why, but can confirm they have done it via screen shot method. The only thing I can think may have helped is I don't believe there is a way to go from FCO-FRA in F on the *A network (unless I am mistaken).

 

[Flashback]

re: Avianca "Lifemiles" - Questions and Discussion

So I somehow managed to do it. I booked FCO-FRA-BKK-SYD with the FCO-FRA leg in J on LH and the rest in F on TG. Can't give you any tips as to how or why, but can confirm they have done it via screen shot method. The only thing I can think may have helped is I don't believe there is a way to go from FCO-FRA in F on the *A network (unless I am mistaken).

No, there is no intra-Euro "F" cabins (unless by exception on fifth freedom / tag flights).

 

[junbugging]

re: Avianca "Lifemiles" - Questions and Discussion

So I somehow managed to do it. I booked FCO-FRA-BKK-SYD with the FCO-FRA leg in J on LH and the rest in F on TG. Can't give you any tips as to how or why, but can confirm they have done it via screen shot method. The only thing I can think may have helped is I don't believe there is a way to go from FCO-FRA in F on the *A network (unless I am mistaken).

Our group has done perhaps 20 mixed-class screenshot bookings. It is most definitely possible, as you have confirmed.

 

[Pele]

re: Avianca "Lifemiles" - Questions and Discussion

No, there is no intra-Euro "F" cabins (unless by exception on fifth freedom / tag flights).

Gday

BA run a LHR-DME flight on a 777 which has first class. I dont think this is a tag flight. However it isnt any use for Lifemiles as BA is oneworld.

Pele.

 

[anat0l]

re: Avianca "Lifemiles" - Questions and Discussion

Gday

BA run a LHR-DME flight on a 777 which has first class. I dont think this is a tag flight. However it isnt any use for Lifemiles as BA is oneworld.

Pele.

A very rare exception, and arguably stretching it a bit. It isn't a tag flight - BA specifically designated this route as having F service on it. But as you say, useless in this context because we're talking Lifemiles.

Similarly, LHR/TLV is operated by BA also offering First Class, but I guess in this case TLV (Israel) would be considered part of Asia, not Europe.


As far as I can tell, there are no such exceptions for the Star Alliance.

 

[bwhouse]

re: Avianca "Lifemiles" - Questions and Discussion

As far as I can tell, there are no such exceptions for the Star Alliance.

Yup that was my understanding. But the moral of the story is you can do mixed class screenshot bookings, at least in some circumstances.

 

[Pele]

re: Avianca "Lifemiles" - Questions and Discussion

Gday

Does anyone know with Lifemiles- if you cancel a booking do the sets drop back into the Lifemiles inventory for someone else to snap up? Or do they disappear into no-where?

Thanks.

Pele.

 

[travelislife]

re: Avianca "Lifemiles" - Questions and Discussion

Gday

Does anyone know with Lifemiles- if you cancel a booking do the sets drop back into the Lifemiles inventory for someone else to snap up? Or do they disappear into no-where?

Thanks.

Pele.

Totally depends on the airline and I imagine the specific flight loading.

 

[bcworld]

re: Avianca "Lifemiles" - Questions and Discussion

Gday

Does anyone know with Lifemiles- if you cancel a booking do the sets drop back into the Lifemiles inventory for someone else to snap up? Or do they disappear into no-where?

Thanks.

Pele.

I don't think there is any such thing as 'LifeMiles inventory'...it's just inventory. No guarantees the seats will go back into a redemption class.

 

[liparj]

re: Avianca "Lifemiles" - Questions and Discussion

Just got an email about the latest 2 for 1 sale... with an added 5, 20 or 30% bonus if you get in early..

 

[awkwardpaws]

re: Avianca "Lifemiles" - Questions and Discussion

Just got an email about the latest 2 for 1 sale... with an added 5, 20 or 30% bonus if you get in early..

yep got that too



people's thoughts? i've never bought any lifemiles

 

[luxury-lizard]

re: Avianca "Lifemiles" - Questions and Discussion

yep got that too

View attachment 78551

people's thoughts? i've never bought any lifemiles

This looks like their best ever offer (except for the AUD of course). For newbies to LM just be award of the pros and cons of the program before you jump in.

 

[travelislife]

re: Avianca "Lifemiles" - Questions and Discussion

Massive offer!

 

[avaction]

re: Avianca "Lifemiles" - Questions and Discussion

I bought Lifemiles under a similar scheme early this year and have since redeemed them for 2 x J Class from Milan via Heathrow & Narita to Sydney. Very good value if you have a trip in the planning and can be flexible with dates. Used the screenshot method and when the call centre got in touch with me they came up with a better routing with Brussels Airlines & ANA which did not come up on the website.

I know a lot of people complain about Lifemiles call centre but in my case they did a fantastic job.

 

[d.diddy_13]

re: Avianca "Lifemiles" - Questions and Discussion

Can you setup an account then buy straight away?