Article: SriLankan Airlines Business Class Seat Guide

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My only complaint is UL typically will board the J cabin last
But is a good earn on QFF when wandering
Fred
 
Excellent write-up Matt. Reflects my experience. Just one benefit not mentioned - free accommodation for long stopovers in CMB between long hauls eg. Europe-CMB then CMB-Aus.
 
Looking for J to London in September. Can get Sri Lankan for just under $6k. Not bad! Especially compared to $14.5k QF, or $9k JAL or $11k Emirates.
 
We've just booked an open jaw trip for July: CGK-CMB-CDG / FRA-CMB-CGK for just over $3K pp in J which is the best I could find for mid-summer in Europe. Looks like A330-200 and associated dual seats on the shorter (~4hr) legs to and from Jakarta, and then the flagship A330-300 with the individual lie-flats on the longer legs into and out of Europe.

We've used UL in J a few times before and do like them: service always good; the tea is great; free stopover hotel in CMB to breakup the journey; and I quite like the J lounge at CMB. The A320 seats have been fine for the shorter (couple of hour) flights from CMB.

Although I was left with a very sour taste in my mouth over their covid response.
OT comment: We'd flown the outbound sector (again open jaw in J) MEL-CMB-MCT in early March 2020 but then had to try and get back to Aus later in the month before borders closed. Added to the complication was UL had started cancelling a number of their flights. We were supposed to be returning KWT-CMB-MEL but Kuwait flights were cancelled. I'd managed to get them to change us to departing DXB but then our planned DXB departure flight was also cancelled and we were told maybe another flight in four days but nothing certain. So I used Velocity points and booked us back AUH-SYD direct on EY (A380 Y with poor mans flat beds due to light loading!) with only 24 hours notice. That all worked fine and we spent two weeks home quarantining.

But then UL went completely silent and refused to return calls or emails. As UL had cancelled our return leg I calculated I should get $1000-1500 back per person for the unused legs. Instead, with no correspondence at all I had $37 pp refunded to the credit card used for the booking about two months after our return: woop-de-doo! I'd used the fare breakdown from our e-tickets which showed how much we'd paid per leg, as the basis for what we should have been refunded. But... nothing. CBA would not process a partial chargeback based on my calculations and travel insurance claimed their pandemic clause meant no claim possible. Not really sure why I've decided to give them my money again?
 
We seriously looked at UL for mid year. ~$5k J SYD-LHR return is good at the best of times but the long layover (even with hotel) was a bit of a turn off. I believe all four flights would have been on the A333 - so that would have been nice.
 
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