And how does one contact Tully?
The email complaint form system at Qantas is simply ignored by them.....
I've tried writing a letter - zero resonse. (The same goes for the Jetstar CEO in this regard.)
I've begged the Q Frequent Flyer centre to give me a direct email to refunds or bookings to chase my numerous missing $$ etc - no they said, call them!!!
And why shouldn't I get frustrated when I've spent hours on hold, had an agent verify my refund claim, promise a refund and it never arrives..... some 9 mths overdue.
Or promise to call me back and NEVER do.
Or hang up on me cos the issue is to hard.
Or give me plain rude service.
No less than 15 times this has happened in last 6 mths.
I am sick of Joyce, sick of Tully, sick of Qantas.
I WILL vent my frustration!!!!!!!!!!!