Article: Irregular Operations: Great Communication Makes All The Difference

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/irregular-operations-communication/

Irregular Operations: Great Communication Makes All The Difference is an article written by the AFF editorial team:

Irregular Operations: Great Communication Makes All The Difference

Excellent communication makes all the difference when a flight is disrupted. My recent Virgin Australia flight, which diverted shortly after take-off, is a great example of that.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[Melburnian1]

Did the Captain use the PA system so passengers at the back could hear him, or did his voice naturally just carry the distance to the back rows?

Agree that cancelled 'due to operational requirements' is insufficient.

Gate staff in Australia can be passive-aggressive, though it's probably wearing if they have to field similar queries several times a day, or many times an hour if there's a major disruption.