Article: Airlines Slash Travel Agent Commissions

gregk

Newbie
Joined
Feb 14, 2013
Posts
2
This is the same as the financial advice business. They had to evolve to a fee for service model when commissions were banned. I disagree with Matt - if agents stop recommending airlines because of commission they will lose credibility and business. Better to evolve to being open about where commissions are earned and not and charge a fee for service.
 

LizC

Newbie
Joined
Jun 30, 2022
Posts
2
Qantas, like any other travel provider, wants people to book direct.
Yes, but sadly I don't think they've allocated the staff to deal with the incoming calls. Their wait times now are horrendous and they will only get worse as agents elcet not to sell them and clients have to deal direct.
 

RooFlyer

Enthusiast
Joined
Nov 12, 2012
Posts
20,872
Qantas
Platinum
I assume this doesn't reduce the price if you purchase tickets on these airlines directly..

Correct.

can people that book from travel agents now contact the airlines directly to solve issues then?

No, you will still need to go via the TA, at least for the first sector. For me, thats the tremedous advantage of using a TA - they fix issues along the way. Like drron, I've had a magnificent TA for 15 or so years now. A number of times I've offered to pay a fee for an itinery preparation because it was complex and i changed it a couple of times. Always declined. Maybe not in the future, but i'd still happily pay it.

And they know not to offer me Qantas internationally these days unless its unavoidable.

Welcome to AFF @LizC . As a TA you have a number of friends here (and equally, those who are keen on DIY :) )
 

JessicaTam

Enthusiast
Moderator
Joined
Jan 29, 2012
Posts
15,845
Qantas
LT Gold
Virgin
Red
My TA has introduced a fee for bookings. I am happy to pay it as she helps me with those slightly more complex bookings. Funnily enough my last booking with her only had 2 QF (domestic) flights. ;) 🤣
 

AVV

Junior Member
Joined
Jul 8, 2021
Posts
29
Airlines Slash Travel Agent Commissions is an article written by AFF editorial staff:


You can leave a comment or discuss this topic below.
I am glad no longer a T/Agent. Spent hours with clients. I was an excellant agent who lived on our IATA Commision. I gave service for free , rice paper itinerires . I knew all areas and even gate numbers of carriers. So many agents have no Idea. Was Told by a fellow agent in Chicago that they only received $50.00 max that was 20 yrs ago. I was resposible if any thing was wrong. Never happened. Just existed on commision as IATA agent. The ethnic carriers got net fares with non accredited airlines I could not compete with, untill they needed a proffesional who knew . Have many stories. Really blame them
 

drron

Veteran Member
Joined
Jul 4, 2002
Posts
30,678
I am glad no longer a T/Agent. Spent hours with clients. I was an excellant agent who lived on our IATA Commision. I gave service for free , rice paper itinerires . I knew all areas and even gate numbers of carriers. So many agents have no Idea. Was Told by a fellow agent in Chicago that they only received $50.00 max that was 20 yrs ago. I was resposible if any thing was wrong. Never happened. Just existed on commision as IATA agent. The ethnic carriers got net fares with non accredited airlines I could not compete with, untill they needed a proffesional who knew . Have many stories. Really blame them
Our neice was a well regarded TA managing a couple of large firms and ended up in charge of ME bank travel. Covid struck and the bank just closed the travel section completely. Such a loss. Now sells fashion.
 

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