I would appreciate any advice on this advice I received in writing from Qantas.
In May 2022 I booked a Partner Classic Flight Reward flying only JAL and the one way miles are approximately 14000 (less than 15000). I used Qantas’s published Partner Classic Flight Reward Table and ensured I met the conditions. I have successfully made One World Classic Flight Reward flights and am familiar with the processes involved.
As I could not complete the entire booking online I rang Qantas and the assistant was helpful but put me on hold a few times to seek advice. I had personally found the J reward seats on the flights and dates I wanted and so I provided her with all the details she needed.
She booked the seats and calculated the taxes and points. She quoted the required points as 226200 points each for my wife and I. I pointed out that according to Qantas published Partner Reward Table I was meeting all the requirements of one partner airline and flying less than 15000 miles so according to the table the points required should be 159000 points each. She seemed unsure about this and no progress was made. I said I did not want to risk losing those seats so I said I would proceed with her calculation and that I would dispute the points charged separately with Qantas.
I immediately lodged an email query with Qantas on earning this matter and received a reference number. Six weeks later I have still not received a reply so I called Qantas today to re raise the question. I then received an email from Qantas stating “ the partner airline table is just an estimate guideline”.
I have read all the terms and conditions and can find nothing that suggests these quite specific tables are just “estimates” of the points required if conditions are met.
Does anyone have any knowledge on this or advice on how I can contact someone in Qantas who can confirm the tables cannot be relied upon?
In May 2022 I booked a Partner Classic Flight Reward flying only JAL and the one way miles are approximately 14000 (less than 15000). I used Qantas’s published Partner Classic Flight Reward Table and ensured I met the conditions. I have successfully made One World Classic Flight Reward flights and am familiar with the processes involved.
As I could not complete the entire booking online I rang Qantas and the assistant was helpful but put me on hold a few times to seek advice. I had personally found the J reward seats on the flights and dates I wanted and so I provided her with all the details she needed.
She booked the seats and calculated the taxes and points. She quoted the required points as 226200 points each for my wife and I. I pointed out that according to Qantas published Partner Reward Table I was meeting all the requirements of one partner airline and flying less than 15000 miles so according to the table the points required should be 159000 points each. She seemed unsure about this and no progress was made. I said I did not want to risk losing those seats so I said I would proceed with her calculation and that I would dispute the points charged separately with Qantas.
I immediately lodged an email query with Qantas on earning this matter and received a reference number. Six weeks later I have still not received a reply so I called Qantas today to re raise the question. I then received an email from Qantas stating “ the partner airline table is just an estimate guideline”.
I have read all the terms and conditions and can find nothing that suggests these quite specific tables are just “estimates” of the points required if conditions are met.
Does anyone have any knowledge on this or advice on how I can contact someone in Qantas who can confirm the tables cannot be relied upon?