Aquire 10k bonus at Storage King

[samh004]

Seems to me that you can't be charged for a purchase that was not completed! Have they refunded your fees?

I have mentioned that in my email response to them tonight.

I took the liberty of familiarising myself with the terms and conditions before I responded to you. You linked me to the Storage King "Aquire" terms and the Aquire "Storage King" terms on 2 different webpages, where I didn't find any words to the effect that moving items into storage was necessary to complete purchase. Additionally, if the purchase wasn't completed, I assume I'll be getting a full refund?

Your terms and conditions for the Storage King - Aquire promotion do not include a definition of what a current membership is, and I repeat again, do not say what you think they say, namely that I must move in my items to complete the purchase. In fact, on the back of my rental agreement, which I'm sure you have a copy of, I can clearly see that under "section 1 The Storer (a) "may" store Goods in the space allocated..." which doesn't hold any legal weight for me to actually follow through with an action. If you had intended for me to store something to complete the purchase, the wording should have been "shall".

I have taken this matter up with Aquire, as it is clear that you are attempting to change the terms and conditions after launching it because you haven't worded it correctly. That's not my problem, but I certainly wont be rolling over. I bought storage, complied with the terms and conditions on both websites and the forms I signed. Now it's time for you to adhere to the terms and conditions you provided, in order to gain my business.

I look forward to you crediting the points to my account sooner rather than later.

Aquire got back to me this afternoon with no word yet, but they're continuing to do whatever it is they would do in this situation. I presume that means they're going to look into the terms themselves and weigh up the potential fallout from SK shafting a whole bunch of people who have complied with poorly written T&C's.

 

[plugster2011]

I certainly hope you get your points samh004. I am not a lawyer but I certainly do not think the leg they have chosen to stand on is a good one.

My situation is a bit different because I already had 4 units at an SK facility. 3 longstanding rentals and 1 which had been opened in Janaury just before the deal was announced. I just logged in to my acquire account and I have been credited with 25K points being 10K for the new rental and 15K for the 3 existing units which I was not expecting at all (I was thinking i'd get these after 12 months). Unfortunately can't give you a timeframe because they have been backdated to the date in Feb when my ABN's were added to the system (but it was between 25 and 35 days). as a data point it was the same ABN - so not necessarily an issue getting multiple bonii for anyone wondering.

As a result of having many units I am on good terms with the staff. I was talking to them last week and they said they had been getting many enquiries for people looking for the cheapest possible storage for 1 month. 1 person had applied online for the cheapest units at each facility in Australia using the website. He is allegedly not getting his points either. As many times with these things I imagine the payback period for these things rely on a certain malaise of people storing things (out of sight out of mind) and as such spending several months/years paying for storage.

I know its not necessarily in QF's interests to warn potential partners about this type of consumer behaviour (which i think is perfectly legitimate and sane (as a points hound)) but I imagine there would be some interesting conversations between SK and QF - as there always seems to be when i tell people some of the lengths i go to to Acquire points (Sorry).

 

[samh004]

I certainly hope you get your points samh004. I am not a lawyer but I certainly do not think the leg they have chosen to stand on is a good one.

It appears they're going to give me one lot, do you think it's worth pushing for the second?

For clarity, the second storage I purchased only cost me the $16.5 cleaning fee as the storage was free. How much does a point cost a business like Storage King? How much would 10,000 points cost them at wholesale price? Is it more or less than $16.5?

I still think very little of their business now, and hope this thread points that out to anyone who has dealings with them that when you push for what you're entitled to:

1. They'll eventually budge; but,
2. They'll try weasel their way out of fulfilling their obligations first with big words and links to T&C's they haven't even read.

Thank you for your reply and bringing this matter to our attention. After considering your circumstances further, Storage King have agreed to honour the 10,000 Aquire points for the storage purchased by yourself at Storage King Southport. We will make Aquire aware of the circumstances under which you obtained these points.

The agreement completed by yourself at Storage King Acacia Ridge however was provided to you under the “One Month’s Storage Free” offer in which case we believe there is no fair exchange of value.

Further to this, we acknowledge the time and effort you invested into this. As a result the terms and conditions are currently undergoing a review in conjunction with Aquire.

The Storage King group of stores will be advised that the terms and conditions of this offer are under review with consideration to your particular case.

We believe this to be a fair conclusion to your request.

For anyone who is still waiting on points, fear not what this review will mean for you, as their T&C's state they must give 30 days notice. Additionally, if they choose to drop the promotion completely, they must give 60 days notice.

4. Changes to Reward Scheme
4.2 The Program Partner will inform Members of material changes to these Terms and Conditions and where such changes will reduce the number of Aquire Points offered to Members under the Reward Scheme, when possible, give Members at least 30 days’ notice.

4.3 Without limiting clause 4.1 in any way, Members will be taken to have received the notice referred to in clause 4.2 if the Program Partner or Aquire Loyalty notifies Members of the change by sending an email to the email address in the Membership Account.

 

[Mr_Orange]

Good effort samh004, but I'm sure glad I didn't bother with this one. 10,000 bonus points is always nice but not at the expense of my sanity.

 

[plugster2011]

It appears they're going to give me one lot, do you think it's worth pushing for the second?

For clarity, the second storage I purchased only cost me the $16.5 cleaning fee as the storage was free. How much does a point cost a business like Storage King? How much would 10,000 points cost them at wholesale price? Is it more or less than $16.5?

I still think very little of their business now, and hope this thread points that out to anyone who has dealings with them that when you push for what you're entitled to:

1. They'll eventually budge; but,
2. They'll try weasel their way out of fulfilling their obligations first with big words and links to T&C's they haven't even read.

For anyone who is still waiting on points, fear not what this review will mean for you, as their T&C's state they must give 30 days notice. Additionally, if they choose to drop the promotion completely, they must give 60 days notice.

In my experience (and i have been a customer for over 12 years and in that time probably hired 20 different units) they run a couple of different promotions. Usually get the first month free or a % discount for 6 months and they also have a refer a friend for $100 off your storage promotion. Now all those promotions are very clearly marked as "not in conjunction with any other offer" - so i guess it comes down to whether they would argue that the 10000 aquire points would be considered an offer. I am guessing they would argue that it does and that by taking the first month free offer they are not obliged to make good on the 10K points. However whether their terms and conditions adequately cover this is a different story.

So given there has't really been a significant outlay - i would probably take my 10K points and run. given that you can get 40-60K points from a credit card application (albeit with some impact on your credit score) I feel like the time required to possibly get the points will outweigh the value of the points - but of course we all have different values on the points.

nice work on pushing for the rightfully paid points.

 

[samh004]

In my experience (and i have been a customer for over 12 years and in that time probably hired 20 different units) they run a couple of different promotions. Usually get the first month free or a % discount for 6 months and they also have a refer a friend for $100 off your storage promotion. Now all those promotions are very clearly marked as "not in conjunction with any other offer" - so i guess it comes down to whether they would argue that the 10000 aquire points would be considered an offer. I am guessing they would argue that it does and that by taking the first month free offer they are not obliged to make good on the 10K points. However whether their terms and conditions adequately cover this is a different story.

I am inclined to do so, and will be making up 5720 of the 10,000 outstanding with an EpiQure wine purchase this afternoon.

That said, I would look at the Aquire offer as a sign-up bonus, instead of an offer per se. And I certainly hadn't intended to get free storage when I did rock up to the store, they just gave that to me on the spot.

So given there has't really been a significant outlay - i would probably take my 10K points and run. given that you can get 40-60K points from a credit card application (albeit with some impact on your credit score) I feel like the time required to possibly get the points will outweigh the value of the points - but of course we all have different values on the points.

nice work on pushing for the rightfully paid points.

Unfortunately, as I'm a student with a lack of an income – let's say my business is treading water – I will NOT be approved for a credit card, and believe me I've tried just for the bonus points

This, despite raking in 13,000 points through Qantas Cash in the last 12 months domestically.

 

[Kangol]

Had my 10k post this week.
I emailed my local store to enquire about why I haven't received them - it was over 45 days since purchase and the guy replied saying he had put in the paperwork again.
Checked today and the points were in on the day I sent the email.

 

[samh004]

Had my 10k post this week.
I emailed my local store to enquire about why I haven't received them - it was over 45 days since purchase and the guy replied saying he had put in the paperwork again.
Checked today and the points were in on the day I sent the email.

May I ask, did you use your storage space?

 

[Kangol]

May I ask, did you use your storage space?

Storage space, what's that?

 

[Isochronous]

Will be following up with my Storage King to chase these points. Will see what they say.

 

[samh004]

My 10k points finally hit my account the other day, so I can finally move on with my life. I'm still 10k short but it's not worth fighting.

I'm not sure why they had to stuff me around though.

 

[Mr_Orange]

Looks like Storage King are clamping down:

Notice message: Notice to Storage King customers: Between 14 April and 14 May 2015 new storage agreements purchased will be subject to a minimum 1 month storage agreement purchased per Storage King store. From 14 May 2015 new storage agreements purchased will be subject to a minimum 3 month storage agreement purchased per Storage King store. From 14 May 2015 locker storage products will be ineligible to earn Aquire Points for new and existing customers.

 

[Isochronous]

Hahaha. Well done AFF team - hope we all made the most of it!

 

[trippin_the_rift]

I still think very little of their business now, and hope this thread points that out to anyone who has dealings with them that when you push for what you're entitled to:

1. They'll eventually budge; but,
2. They'll try weasel their way out of fulfilling their obligations first with big words and links to T&C's they haven't even read.

Some bright spark may well be reading this thread with interest too...

I think the most interested party here would be Aquire.
If a merchant is doing its best to deny points for one customer (regardless of the circumstances) - how many other customers are being screwed too? Remember Qantas Restaurants version 1 where merchants would do anything to not pay out the points?

Merchants/Partners are required to set their own T&C in relation to points earning - and it's THEIR fault if there's a hole. Not the customers problem.

Personally I'd like to see Aquire force Storage King to honor points requests. By not doing so it sets a dangerous precedent where you have a third party that can destroy the Aquire/Qantas FF brand. Storage King messed up and they're trying to get out of it. They thought it was a good promo but failed to think it through and now they're being jerks about it. I've personally been in this position in business before where a customer/member is trying to game the system and 99% of the time it's *ALWAYS* better to honor the original deal no matter how painful it may seem.

I mean think about it - this thread is going to rank up in SEO results for years when someone searches Storage King Qantas Points.
Paying out everyones points and having AFF members report back with good feedback is worth 1000x the business that WONT be lost when new potential customers start googling Storage King.

Fight for your points.... and watch the "views" of this thread increase as potential Storage King customers click. Nothing like getting to know a company you're going to deal with by having a glimpse at the culture and attitude towards internal mistakes.

 

[Marc88]

I am also having issues with Storage King claiming these points

They say that as per T&C If the contract is terminated within 30 days I am not eligible.
I did not terminate the contract, as per the agreement I needed to give notice that I would not be extending beyond one month.
I would think its common sense the contract is terminated once I no longer have the rental space beyond the 30 days?


Anyone else have this issue?

 

[roomer]

I am also having issues with Storage King claiming these points

They say that as per T&C If the contract is terminated within 30 days I am not eligible.
I did not terminate the contract, as per the agreement I needed to give notice that I would not be extending beyond one month.
I would think its common sense the contract is terminated once I no longer have the rental space beyond the 30 days?


Anyone else have this issue?

Had signed up with Storage King in February because of the bonus offer and like you terminated so that I only paid and "used" the one month. (turned out I didnt require it as I thought). Having seen no points on my Acquire points, I finally got around to making an enquiry.

Storage King transferred me to the branch where I paid and signed up, the guy there said to ring Acquire. The Acquire guy suggested I speak to the branch fellow because he should have emailed the details to Aquire - I said i didnt wish to bother him again as he didnt seem to have any idea, and said I would email the supporting documentation to Aqure ie Storage Agreement that clearly had my ABN recorded, payment receipt, screen dump copy of Aquire offer conforming 10,000 points for a minimum months storage for new customer.

Should be straightforward but its not looking as if they are keen to honour what was promised. Ill keep you posted...

 

[smit0847]

Another well-run Aquire promo

 

[SQ421]

Looks like Storage King are clamping down:

Got in on this yesterday. Went to three ($50, $52, $102) of the four stores in the ACT hiring the cheapest storage space available for a month (and put my padlocks on the three lockers). Only signed up to Aquire over the weekend as well so for half a days work, I should net 40,000 points for an outlay of $293.95

Might even go store an empty box in each of the three lockers next weekend, just in case.

 

[samh004]

Got in on this yesterday. Went to three ($50, $52, $102) of the four stores in the ACT hiring the cheapest storage space available for a month (and put my padlocks on the three lockers). Only signed up to Aquire over the weekend as well so for half a days work, I should net 40,000 points for an outlay of $293.95

Might even go store an empty box in each of the three lockers next weekend, just in case.

Shouldn't you earn 30,000 points for 3 lockers?

Regardless, my reading of the terms originally was that I couldn't be a new customer more than once, so the second and third lockers needed to be in a different name. But then, this may not be correct

 

[SQ421]

Got in on this yesterday. Went to three ($50, $52, $102) of the four stores in the ACT hiring the cheapest storage space available for a month (and put my padlocks on the three lockers). Only signed up to Aquire over the weekend as well so for half a days work, I should net 40,000 points for an outlay of $293.95

Might even go store an empty box in each of the three lockers next weekend, just in case.

Shouldn't you earn 30,000 points for 3 lockers?

Regardless, my reading of the terms originally was that I couldn't be a new customer more than once, so the second and third lockers needed to be in a different name. But then, this may not be correct

10k from the Aquire signup takes it to 40k

My Reading of Storage King - Aquire T&C Suggests I should get points for rentals at each of the three stores. Storage King | Qantas Aquire




Between 14 April and 14 May 2015 new storage agreements purchased will be subject to a minimum 1 month storage agreement purchased per Storage King store.

2. New storage agreements: **The 10,000 Aquire Points offer is available to new Storage King customers only. 10,000 Aquire Points will be earned per rental agreement purchased. Limit of 10,000 Aquire Points per rental agreement. Between 15 April and 15 May 2015 new storage agreements purchased will be subject to a minimum 1 month storage agreement purchased per Storage King store. From 15 May 2015 new storage agreements purchased will be subject to a minimum 3 month storage agreement purchased per Storage King store. From 15 May 2015 locker storage products will be ineligible to earn Aquire Points.

6.3 Members are not entitled to claim Aquire Benefits under the Reward Scheme;
(a) Where the storage agreement is terminated by either party within the first 30 days.
(b) Where the points have already been issued to the Aquire member for a previous rental at the same store.