Appalling stay at Ibis Styles Canberra

[MikeG]

Checkout the cleanliness and upkeep Of the rooms - and this was apparently an upgrade room for our weeklong stay:

https://imgur.com/a/x3SIKyM

I’ve emailed accor Customer care with a complaint.

 

[MEL_Traveller]

That’s bad!

Only comment is about the water marks in the bathtub. A place I lived in once had the same… it’s just poor design with a slight depression that pools the water Impossible to get out, even with bleach overnight.

 

[MikeG]

That’s bad!

Only comment is about the water marks in the bathtub. A place I lived in once had the same… it’s just poor design with a slight depression that pools the water Impossible to get out, even with bleach overnight.

Understood. But I paid for a walk-in shower…

 

[QFFHntrGthr]

That’s bad!

Only comment is about the water marks in the bathtub. A place I lived in once had the same… it’s just poor design with a slight depression that pools the water Impossible to get out, even with bleach overnight.

Light scrub with gumption will definitely fix that

 

[Austman]

Did you ask for another room? It was a week-long stay.

 

[MikeG]

Did you ask for another room? It was a week-long stay.

Yes. They said they were full.

I might add i’m a gold member and Accor plus explorer member.

Accor and handing it. If they don’t do the right thing I can always try a chargeback

 

[Austman]

Yes. They said they were full.

OK.

But if you are still there, over a week-long stay, a room change should be possible.

I've stayed at that hotel many times. Their rooms are all over the place as far as fit-out, lay-out and renovation is concerned.

IME, the hotel would try to make amends.

As you would know, it really more of a Motel than a Hotel.

 

[MikeG]

This was my first stay at this property . The listing was somewhat misleading. They had a lot of school Students there… bus loads of them, that was another thing. The noise!!!
I’ve stayed at ibis styles at London Heathrow and in the USA. The previous stays were great. Very high quality actually. This was waaaay at the other end of the spectrum.

 

[Austman]

So, if still there, considering it's a week-long stay, ask for a change of rooms.

I do this all the time, even at 5-star hotels, if the room is sub-par or is noisy from other guests.

 

[MikeG]

This was last week. I asked - they said no.

 

[Austman]

This was last week. I asked - they said no.

They could not change rooms for you at any time over a whole week stay?

 

[MikeG]

I think you’re starting to understand

 

[MEL_Traveller]

Yes. They said they were full.

I might add i’m a gold member and Accor plus explorer member.

Accor and handing it. If they don’t do the right thing I can always try a chargeback

A chargeback might be difficult if you continued to stay at the property.

You can’t eat the whole steak and expect not to pay for it.

 

[UP4014]

Perhaps the question should be; are there any decent Ibis Styles, I've had to use one or two and always been disappointed. Hotel of last resort for me.

 

[MEL_Traveller]

Perhaps the question should be; are there any decent Ibis Styles, I've had to use one or twice and always been disappointed. Hotel of last resort for me.

There are in Asia!

 

[MikeG]

Perhaps the question should be; are there any decent Ibis Styles, I've had to use one or two and always been disappointed. Hotel of last resort for me.

The one at LHR was amazing!

 

[Princess Fiona]

Perhaps the question should be; are there any decent Ibis Styles, I've had to use one or two and always been disappointed. Hotel of last resort for me.

Yep was going to say Ibis is pretty much at the bottom of the chain hotels I’d choose to book.

The room did look like it was well past its best and needed a deep clean.
If you go to CBR and stay in a budget hotel then school students would be standard.

 

[UP4014]

The one at LHR was amazing!

I'll remember than the next time I'm in Newcastle (NSW)

 

[Dmac59]

Checkout the cleanliness and upkeep Of the rooms - and this was apparently an upgrade room for our weeklong stay:

https://imgur.com/a/x3SIKyM

I’ve emailed accor Customer care with a complaint.

An absolute disgrace.
Keep us posted on the outcome @MikeG

 

[Austman]

I think you’re starting to understand

Having stayed there many times, I don't think I do.

A hotel like that one, which has many one-night motel type stays, for a guest with a week-long stay, can't change the room at some point?

I don't think that's ever happened to me at any hotel where I was booked for a longer stay.

What I do these days, if at an impasse, is to request a pro-rata refund on my remaining stay and move hotels. If you are genuinely willing to "walk that talk", it has worked well for me. Hotel management usually suddenly take note and see what they can do.

But I've walked sometimes also.