Appalling behaviour by JetStar

[cwphoto]

Disgusting behaviour by Jetstar: Mum and autistic daughter in tears after being asked to pay for assistance dog to fly

 

[TheRealTMA]

Disgusting behaviour by Jetstar: Mum and autistic daughter in tears after being asked to pay for assistance dog to fly

Agree. The Jetstar agent at the gate shouldn’t just be retrained but should be subject to the penalty as by law, IMHO.

 

[Dr Ralph]

Oh no. Not another attack on coughstar!

 

[get me outta here]

It inconceivable that any staff in any organisation seem to forget that really bad behaviour on their part will be all over the internet. When the poor girl started screaming is when staff should have realised they had let it get right out of control. Why the hell can’t these people look at there own organisations T&Cs before it’s too late.

 

[moa999]

I suspect there are two sides to this story.

Once the girl starts screaming is when the family definetely aren't flying, even if the agent is wrong about the dog.

But the whole buying a ticket for the dog (where has this ever been a policy) and having all the documentation yet not having the Jetstar policy is somewhat interesting imho.

 

[TheRealTMA]

I suspect there are two sides to this story.

Once the girl starts screaming is when the family definetely aren't flying, even if the agent is wrong about the dog.

But the whole buying a ticket for the dog (where has this ever been a policy) and having all the documentation yet not having the Jetstar policy is somewhat interesting imho.

The whole issue is one related to the treatment of people with disabilities. Obviously the story has been “enhanced” by the media but J*’s inappropriate behaviour in this year of implementation of the NDIS is quite concerning.

 

[Denali]

What spurred the agent to approach the pax in the first place, as they were sitting at the gate waiting? Did the agent think the pax wasn't disabled enough?

 

[Deleted member]

It inconceivable that any staff in any organisation seem to forget that really bad behaviour on their part will be all over the internet. When the poor girl started screaming is when staff should have realised they had let it get right out of control. Why the hell can’t these people look at there own organisations T&Cs before it’s too late.

What is inconceivable is the fact that they can’t read their own T’s and C’s. !

 

[Denali]

What is inconceivable is the fact that they can’t read their own T’s and C’s. !

Problem is exasperated when someone simply refuses to acknowledge they stuffed up, apologize and try to rectify it or try to smooth it over. The agent made this situation her hill to rule on - she wasnt going to back down, even when humanity should have told her to back off, investigate and apologize.

I cant imagine how coughty I would feel if my actions resulted in a poor kid with autism being forced into a meltdown. Im all for stricter cabin controls and telling people to toughen up but this kid and her mum (and the dog, sensing the childs emotions) was traumatized by this. That agent must have been having a hell of a bad day to start that off.

 

[Dr Ralph]

What is inconceivable is the fact that they can’t read their own T’s and C’s. !

That's definitely not inconceivable. Many businesses I deal with have exactly this same issue.

 

[mannej]

I know the Mother in the article states she doesn't want this to be a JQ witchhunt, perhaps the staff member facing the consequences (i.e up to $12,000 fine etc) could be a good example to set to those who treat the appropriate legislation with disdain

 

[JohnK]

Very sad to read stories like this one.

I'm not sure how staff can go on a power trip like this one. They let the situation get out of control. Shouldn't they have a help desk to deal with these issues?

 

[UP4014]

I know the Mother in the article states she doesn't want this to be a JQ witchhunt, perhaps the staff member facing the consequences (i.e up to $12,000 fine etc) could be a good example to set to those who treat the appropriate legislation with disdain

Others need to see there are consequences for their actions.

 

[Quickstatus]

....“The mistake was quickly identified”....

Nope Jetstar did not quickly identify and correct the problem.

 

[Cool Cat Phil]

One point to highlight is was this gate agent employed by Jetstar or an employee of Aerocare who Jetstar outsource to do most of the ground handling ?

 

[Deleted member]

Problem is exasperated when someone simply refuses to acknowledge they stuffed up, apologize and try to rectify it or try to smooth it over. The agent made this situation her hill to rule on - she wasnt going to back down, even when humanity should have told her to back off, investigate and apologize.

I cant imagine how coughty I would feel if my actions resulted in a poor kid with autism being forced into a meltdown. Im all for stricter cabin controls and telling people to toughen up but this kid and her mum (and the dog, sensing the childs emotions) was traumatized by this. That agent must have been having a hell of a bad day to start that off.

exacerbated ?

 

[pauly7]

exacerbated ?

Lol you beat me, the problem could have been exasperated though flying Jetstar hahah

 

[Deleted member]

Lol you beat me, the problem could have been exasperated though flying Jetstar hahah

Yes LOL.
Finger trouble

 

[Toad]

It inconceivable that any staff in any organisation seem to forget that really bad behaviour on their part will be all over the internet. When the poor girl started screaming is when staff should have realised they had let it get right out of control. Why the hell can’t these people look at there own organisations T&Cs before it’s too late.

Or perhaps use the chain of command and go to the next Managerial level and investigate. Really, really simple stuff. I hope that staff member is reading our comments.

 

[Toad]

What is inconceivable is the fact that they can’t read their own T’s and C’s. !

QF also have the same problem