Anybody with any experience getting wiped points reinstated?

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FWIW, Epiquire points post to the QFF account within 24 hours; a day or four before the wine arrives.
 
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Being a teenager I think her mother will use the Qantas shopping mall but I could be wrong. Today I was the taxi service for her and I needed her in the car to get authorized to discuss the lost points with Qantas. I am pretty sure she is pretty oblivious to how many points she had that had disappeared.They were taken less than a week ago.
As I said I am happy with the way Qantas have handled themselves as they could have just said no deal.
I thought my mobile phone battery could run out in the very long call but the iPhone 7 handled the call ok.
 
I do like the speed Serfty has quoted for Qantas Epicure so I have passed that idea on. Thanks for the community help that AFF provides. I do appreciate it.
 
If the family friend is over 18, ((19 still in the teens, granted some hotels do stipulate that an adult checks in with the "teen")), and happy to do a hotel stay somewhere, they do post quite quickly.
5 to 7 days in my case.
I am an Ibis budget sort of person, and the points did come into my account 5 to 7 days after stay. Booked direct with QF Hotels.
ParkRoyal Melbourne Airport also posted points 5 to 7 days after stay. Booked also with QF Hotels.
 
I started thinking about sending her off to Adelaide or Melbourne from Perth to get some Haigh's chocolates in a one day run but teenagers and mums tend to like shopping better. Thanks for the Qantas hotels idea too. This teenager is old enough to work in our business during school/uni holidays but hasn't travelled by herself (but probably wants to sometime soon).
I think she may have started thinking about what she could do with her points once they get returned.
 
rainbowgirl said:
That's what I thought. The problem is that somewhere in the family transfer conditions there is a reference which says that the points transferred retain their expiry date even after the transfer. Will they keep this expiry date after I make a redemption. This redemption alters the expiry of the existing points in my account but does it change the expiry of the transferred points.

I wish we still had a Red Roo.
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Qantas points themselves do not have an expiry date, only the actual QFF account does. All points in an account expire at the same time, regardless of if they were obtained by flights, credit card, family transfer or whatever, they will all disappear at the end of the 18th consecutive inactive month. Activity for this purpose in anything where new points are earned, or existing points are redeemed, but excludes family transfer where no points are created or used, simply relocated between accounts.
 
rainbowgirl said:
I'd love to know the answer to that question as well. I agree with your answer but I don't have any proof.
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You are barking up the wrong tree.:)

See my earlier post:
serfty said:
Points transferred take on the recipient family member's status.

If they have regular "activity" they will not expire.
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If I have an account with 20000 points due to expire in two months and transfer them all to an account with 50000 points due to expire in fourteen months then there will be one account with zero points and the other account with 70000 points due to expire in fourteen months.

There was a situation where someone transferred 100000 points to an account which had had no activity (at least) in the prior eighteen months. Those transferred points were "expired" after a month or so.
 
SIL went Booktopia and vodka to get a quick result in the challenge for her teenager.
My niece may be eligible to have her "expired points" reinstated pretty soon under the challenge.
 
Wow that was quick! My SIL did 3 different transactions two of which posted immediately.
Booktopia will take a month I think so I helped out from work seeing she works for us part time.
All the points are back in my niece's account this morning.
My SIL is really happy now.
Under the Qantas Points Challenge there was a points earn requirement from two separate sources and I think it was 2500 points to be earned within 6 months of a verbal start date which was the date of the phone call.
It is purely at the option of Qantas to make such an offer seeing the points terms and conditions of 18 months had not been met.
If it happens to you I would think it pays to be pleasant in your phone call.
Thank you Qantas for making this challenge possible.
I suggested that the Vodka stores well in the freezer.
 
cove said:
Wow that was quick! My SIL did 3 different transactions two of which posted immediately.
Booktopia will take a month I think so I helped out from work seeing she works for us part time.
All the points are back in my niece's account this morning.
My SIL is really happy now.
Under the Qantas Points Challenge there was a points earn requirement from two separate sources and I think it was 2500 points to be earned within 6 months of a verbal start date which was the date of the phone call.
It is purely at the option of Qantas to make such an offer seeing the points terms and conditions of 18 months had not been met.
If it happens to you I would think it pays to be pleasant in your phone call.
Thank you Qantas for making this challenge possible.
I suggested that the Vodka stores well in the freezer.
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Good outcome.
 
Just buy the cheapest thing you can from eBay via Qantas Mal. Quite a lot of things from China for a dollar or two. Inexpensive way to keep your account active.
 
Buzzard said:
Just buy the cheapest thing you can from eBay via Qantas Mal. Quite a lot of things from China for a dollar or two. Inexpensive way to keep your account active.
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Interesting.

How long do points take to post using that method?
 
Buzzard said:
Just buy the cheapest thing you can from eBay via Qantas Mal. Quite a lot of things from China for a dollar or two. Inexpensive way to keep your account active.
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serfty said:
Interesting.

How long do points take to post using that method?
Click to expand...

Qantas points mall is around 30 days - saying that each entry is now showing date of activity so I wonder if that changes anything in relation to expired accounts now
 
cove said:
Wow that was quick! My SIL did 3 different transactions two of which posted immediately.
Booktopia will take a month I think so I helped out from work seeing she works for us part time.
All the points are back in my niece's account this morning.
My SIL is really happy now.
Under the Qantas Points Challenge there was a points earn requirement from two separate sources and I think it was 2500 points to be earned within 6 months of a verbal start date which was the date of the phone call.
It is purely at the option of Qantas to make such an offer seeing the points terms and conditions of 18 months had not been met.
If it happens to you I would think it pays to be pleasant in your phone call.
Thank you Qantas for making this challenge possible.
I suggested that the Vodka stores well in the freezer.
Click to expand...

Great to hear the good news:)

I thought I have my QFF account secure by having to swipe Wollies reward for groceries. I did not realise that the Wollies has changed its program. I have my 245Kpoints expired on the newsletter I received yesterday. I was so shocked. Call Qantas this morning and they offer me the points challenge. The lady did not explain much. As I read on your post, the points has to come from two separate sources. She did mention, I can earn my points from car hire, hotel, online mall, flight.

In my case flying and car hire are not an option for me, as I have to work and don't travel much. Can I earn the points by purchasing online mall (Qantas Store) and book a hotel? Does the points has to be exactly 2500 points (can that be over?) Does Epiqure and Online Mall the same? Can I earn points by transferring the credit card points? I am really outdated with all this...Thank you very much for all the input.....

Hopefully good news come out of this.
 
Have the points actually expired yet or do they expire at the end of the month. If they expire at the end of the month then all you'd need to do is make a single qualifying use before the end of the month and have the points either debited or credited. Redemptions count as use.

Another thread on the forum claims that ordering a replacement card for 1000 points counts as usage for the purposes of keeping the account active.

If the points have already disappeared, then you look into the challenge conditions.
 
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