Any tips on making the IFE work on devices?

[Warks]

I've had very mixed experiences using the Virgin IFE on my computer. The first time I tried it all I got for the whole flight was the "We're sorry..." screen which kept refreshing and failing. I alerted the FAs but I didn't think they'd be able to help and I was right. The next time I used it there seemed to be no problem and I watched a few programs.

On my flights last week I couldn't get it to work properly again. I used Google Chrome and couldn't even get the start screen. However I found I still had Internet Explorer so I used that and I got the home screen okay. However when I started a program the ad at the start would come on and freeze after about five seconds. I would have to completely restart IE to get it back. I would then move to another episode of a TV show and it worked.

On the way home I managed to get the home screen with Google Chrome but had the same freezing problem with everything I tried. Used IE again and got the same result so I couldn't watch anything. So I had nothing to watch but the back of the seat for the next two hours (forgot my book). The woman next to me had an iPhone and watched a movie on it on the way home. On the way up a kid next to me watched shows on an iPod.

What's the problem? Is there a setting I can change? Does it only work properly with Apple products? It's pretty disappointing and I don't blame the FAs for not understanding it.

 

[serfty]

I have not tried Chrome. Firefox is my preferred browser, but has not worked.

IE is fine however.

The interface employs Microsoft Silverlight. Maybe uninstall that, then re instal it?

Have you tried the web interface test page?

Lufthansa Systems - BoardConnect Check

 

[Ausbt]

It failed to load any content on my iPhone app last week. In the end I just gave up and read the paper.

 

[Warks]

I have not tried Chrome. Firefox is my preferred browser, but has not worked.

IE is fine however.

The interface employs Microsoft Silverlight. Maybe uninstall that, then re instal it?

Have you tried the web interface test page?

Lufthansa Systems - BoardConnect Check

Thanks - the test worked so I'm not sure what that means. I think I recall that screen when I first installed it.

I'm betting it would all work on the ground but not in the air.