AMEX Virgin gift vouchers

[day-heg]

Hi all,
A few of you may remember that late last year AMEX had a series of offers over an 8(?) week period that allowed you to earn vouchers, discounted car hire etc etc.

I did earn two $50 Virgin Australia gift vouchers, I received the emails with voucher detail in mid-December last year. I've finally tried to redeem them, only to be told by the (very helpful) lady on the Plat line that they've been used... Initially I thought I'd had some sort of mental aberration and forgotten I'd used them!

But while she couldn't see the booking reference they'd been redeemed against, she did tell me exactly when (date and time) they were used, and having checked my diary, and looked for VA booking emails from that date, I can pretty much confirm it wasn't me!

Any one else experienced difficulties with this? Obviously I need to contact AMEX, but naturally the Contact us link on the email doesn't work...! Any ideas?

Cheers in advance,
D-H

 

[JohnK]

I had issues with a similar Amex promotion a couple of years ago where you received a $50 voucher. I wasn't able to use it and had to contact Amex to get it re-issued and as usual with Amex customer service it took a few goes to get it done.

Has someone been able to get a hold of your voucher details and booked flights with them?