AMEX Platinum Charge Benefits - Q&A | Page 36 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

AMEX Platinum Charge Benefits - Q&A

Bell21

Member
Joined
Jan 11, 2018
Messages
386
Suggest just call amex as the amex plat reserve is still a perk of plat card as you've described (Unless you have another free card attached to the card, as I believe some have) - u can also get extra pp account with 2 entries per year
 

SeaWolf

Established Member
Joined
Jan 24, 2007
Messages
1,071
Qantas
Bronze
Virgin
Platinum
I had this exact problem. It's a quirk of their system, the Explorer and the Reserve are the same card in the back end. When I called up she simply removed the Explorer from my online account, I signed up for the Reserve and she added the Explorer back the next day. Very quick and easy, they're well aware of this issue.
 
Joined
Sep 26, 2014
Messages
8
Have done a quick tour of this thread and also the Amex page but can't find the answer. I have a Plat Charge Card (also have an Amex Explorer linked to the same account). I read on a couple of the blogs that you can add a complimentary Amex Reserve card and get the 400$+ credit with no Annual fee as a Platinum Charge card holder. Is this still the case? I tried logging in online and selecting the card but it said 'You are already enjoying the benefits of the card'. Can someone point me in the right direction?
Someone may be able to provide the link or pdf but all you need to do is call them and request it. They'll send you the right forms.
 

V Singh

Member
Joined
Nov 25, 2017
Messages
116
Qantas
Platinum
I called Amex customer service number for Platinum Charge card & was able to apply & secure Amex Reserve Card online..Fairly straight forward experience. There is nil charge for the card & yes a $400 annual statement travel credit in addition to annual travel credit available for Platinum Charge card. These travel credits are on a use it or loose it basis. No experience with Amex explorer.
Benefit (4)..Travel Credit Values have increased since the article was published in Jan,2018 but benefits currently available
 
Last edited:

richh1833

Member
Joined
Dec 16, 2011
Messages
433
I know that Accor Plus can be only provided to one card member - but does it have to be the primary one?
 

FTS

Junior Member
Joined
Aug 22, 2011
Messages
17
Flights
My Map
Thanks SJC, I have received my AC card today thanks to your application form.

I just received an AC card yesterday.

Long story short, I've requested one 3 times over the last year, each time they said a form will show up in the post within the next two weeks. After the 3rd time of it not arriving I lodged a complaint and they e-mailed me the form within an hour.

Attached is a copy of the form (I'm not sure if any of the codes below are account specific, but can't hurt to give it a try.
Once completed upload through the online services section by going to the account tab and then selecting document upload.

Good luck!
 

thatsthatmattressman

Active Member
Joined
Sep 10, 2012
Messages
566
Can I ask ...are you now able to switch between all 3 cards in your online account? i.e. Plat, Explorer and Reserve? When you go to the Travel site do you have the dropdown with 3 credits appearing like below?

amex1.png amex2.png

I had this exact problem. It's a quirk of their system, the Explorer and the Reserve are the same card in the back end. When I called up she simply removed the Explorer from my online account, I signed up for the Reserve and she added the Explorer back the next day. Very quick and easy, they're well aware of this issue.
 

richh1833

Member
Joined
Dec 16, 2011
Messages
433
Are supplementary card holders unable to search with the FHR tool? The Ms seem to be having issues with it.
 

twiningb

Member
Joined
Sep 2, 2015
Messages
333
Are supplementary card holders unable to search with the FHR tool? The Ms seem to be having issues with it.
Yes, that has been my experience. (I made my wife the primary for referral bonus purposes but I arrange most of our travel and hack the benefits more thoroughly.) I usually just log-in as the primary to book FHR. Or (if I remember the terms I read correctly) they'll book for a supplementary by phone, although it's obviously much easier to research options online.
 

SeaWolf

Established Member
Joined
Jan 24, 2007
Messages
1,071
Qantas
Bronze
Virgin
Platinum
Can I ask ...are you now able to switch between all 3 cards in your online account? i.e. Plat, Explorer and Reserve? When you go to the Travel site do you have the dropdown with 3 credits appearing like below?

View attachment 203723 View attachment 203724
No, what I ended up with in the Travel interface was that when I would log in I'd be asked to select an 'online account' one of which contained my Platinum Card, Reserve and Edge and the other of which just contained my Explorer. Then I'd get the interface you're seeing there. This quirk only seemed to apply to the Travel portal, not everywhere else and all the cards showed up in the mobile app.
After I got the Reserve I just got rid of the Explorer (didn't see the point in keeping it except that the card has a nicer design) and then everything returned to normal.
 

richh1833

Member
Joined
Dec 16, 2011
Messages
433
Aren't FHR benefits only available to the main card?
Seeing as supp holders can call the platinum travel service line, I don't see why they shouldn't be able to access the online search.

Don't think the T&Cs specific primary card holder either:

Fine Hotels & Resorts. Average value based on Fine Hotels & Resorts bookings in 2016 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability and use of benefits. Valid only for new Fine Hotels & Resorts bookings made through Platinum Travel Service or American Express Travel Online . Online bookings currently only available to Basic Platinum Card Members. Payment must be made in full with an American Express Platinum Card in the Platinum Card Member's name. Available for Platinum Charge Card Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Platinum Card Member's final statement upon check-out. Benefit restrictions vary by Fine Hotels & Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels & Resorts special amenity during your stay. Benefits and additional Fine Hotels & Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Platinum Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels & Resorts properties and benefits are subject to change.
 

Bell21

Member
Joined
Jan 11, 2018
Messages
386
Aren't FHR benefits only available to the main card?
Supps can definitely book FH&R - I'm just not sure about online search, but supps on our account have booked via phone and email --- AMEX Plat advice is typically to book via phone (or at least confirm booking via email), which is not surprising given the state of the AMEX AU travel website...
 

Community Statistics

Threads
84,870
Messages
1,985,968
Members
52,240
Latest member
JFEP
Top