I applied for Platinum Charge in March. Got approved. Was happy with the deal. Paid 900A$ membership fee.
I applied for the complementary Platinum Reserve Credit Card. Obviously I was meeting all their criteria and applied for this card as well. They would waive the 395$ fee, as part of the deal. This card comes with a complementary international flight.
Obviously for 900A$ membership fee I thought that perk was a great addition and made the 900A$ feel worth the while. I was suprised to learn that my application for this additional card was refused. Income criteria met, no bad credit file (asked for my file), no loans, no mortgage, only 2 credit cards and always paid in time. I feel this "perk" was a carrot. AMEX won't disclose the reason for refusal, while their selection criteria are confidential. In the mean time I did receive the information about the hefty fee increase and the complementary PR credit card still mentioned as one of the perks. I still find this misleading, while you never know in advance if they will approve your application. It is not a real perk. It could be. I think it is close to misleading customers. Maybe they should change it to we will offer some customers the opportunity to apply for the PR credit card, but calling it one of the perks ("if you get approved") is misleading. Since the income criteria for the Platinum Charge are higher than the Platinum Reserve I don't understand the process.
I did complain, but AMEX is not providing any more information, except for the new Platinum Program and the 1200A$ fee information.
Anyone share their thoughts or experiences? Similar? Advice?