Amex now using AusPost to send Platinum Cards?

[Trin Trin]

Applied and got approved for Business Platinum (with reduced fee of $300) - but the card has been sent by Australia Post Regular (not even Express!).

Is this the new norm? I remember getting Amex Plat personal the next day but that was a number of years ago.

 

[blacksultan]

Was sent express a few months ago

 

[Superhappykid]

I got mine next day when I applied a year ago. I think it was sent via DHL express.

I've noticed a lot of cost cutting. Even last year chat seemed to be available 24/7 and I have chat logs speaking to people at 11 PM at night. Now it's Monday - Friday during business hours. Also I had to wait 2 hours to get a response. At 11 it was a few minutes wait.

Not to mention point devaluation and stripping of some perks (Amazon credit, 1 free night changed with Accor).

 

[Trin Trin]

Received it today, but it was regular post. Not Express, not even Priority mail.

 

[Coathanger]

My Personal Plat primary card arrived via DHL a couple of months ago, and my supplementary cards came Express Post a couple of weeks ago.

If it’s a change, it would be very recent.

 

[zig]

I received my supplementary card a few months ago via Australia Post standard snail mail.

 

[burneracc]

My personal plat in 2024 was expressed, supps also expressed via AusPost. But maybe location is a factor - I’m in Perth, so they probably don’t want me waiting a week each time for snail mail.

 

[Trin Trin]

Ordered a couple of supps on Tuesday which were all approved. Cards 'sent' email received Wednesday morning - but still haven't received the cards on Friday. No rush, but that is slow! In Melbourne.

 

[33kft]

Anyone noticed the el cheapo new card design? Just got a replacement for my card - no longer are the numbers embossed on it, now printed on the back, there's certainly some cost cutting going on.

 

[Coathanger]

Anyone noticed the el cheapo new card design? Just got a replacement for my card - no longer are the numbers embossed on it, now printed on the back, there's certainly some cost cutting going on.

On my Personal Plat, the only information on the front is name and 4 digit CVC. Both etched.

Other credit and debit cards have also been moving the name and numbers to the back of the card, which I actually prefer. These are also now printed, rather than embossed, as credit card imprinters are less of a thing these days.