Thanks - I was pretty direct in my choice of words re cancellation and the only way I would've found out if points offered was to actually cancel and see if I could then re-activate card. I don't think 'the words themselves' are necessarily 'the determining factor - I think it's the right language in combination with decision criteria in their algorithim that determines if bonus points offered - I strongly suspect RAM is on to something with supps / dds etc _ commercially you're not too generous to someone who looks like they will use your product anyway --- well done to you btw!!For me the agents always need you to say "I want to cancel" then it weirdly like... Must unlock something on their computer? The last agent literally "helped" me into saying the words haha. Just a pov!