Amex "I'm going to cancel my card" - bonus points given thread.

Joined
Oct 31, 2010
Posts
12,226
About 1mil MR pts - only memberfor couple years this time around - ave 20K/month - dispute was over a minor matter they did not want to budge on - simple request - remove the charge or cancel card - they refused to remove charge then offered up 100K pts - no brainer
 

adamphosho

Junior Member
Joined
Feb 13, 2016
Posts
25
I hold a Plat Charge and an Explorer. Explorer was coming up for renewal. I tried the various lines that have been posted here, tip toeing around to carefully avoid saying cancel or retain. "Coming up to the renewal date, and deciding whether the card provides me with any benefit". "Are there any offers or options that might be available for me?". "Could you waive the annual fee?". Nil, just got a straight up "we can't incentivise you to stay, as of this year due to the law changes" blah blah. So I cancelled the card.
 

bwhouse

Member
Joined
Dec 6, 2015
Posts
255
Interesting, did you have to go through the process of actually canceling to get the retention offer?

I spoke with the Aus call center earlier this week and they were adamant that the rules have changed since the Royal Commission and they are no longer allowed to make an offer until you actually cancel the card.

So went through the dance this morning with the offshore call center. Had to cancel the card, but once done was offered 70k velocity to stay.

I was happy with that.
 

daft009

Established Member
Joined
Feb 21, 2014
Posts
2,353
Qantas
Bronze
Virgin
Red
Cancelled my explorer and edge both today.
Nothing offered. Explorer AF was due mid Sept

They doubled my explorer balance back in April so I don't mind ;)

Keeping the charge and reserves
 
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pauly7

Senior Member
Joined
Dec 8, 2004
Posts
5,027
30k offered to keep Amex explorer, not enough to keep it in my wallet so binned it anyway.
 

PDog

Active Member
Joined
Nov 25, 2011
Posts
922
30k offered to keep Amex explorer, not enough to keep it in my wallet so binned it anyway.

How much longer would you have needed to keep it for to get 30k points?

Cancelled mine last week- wasn’t offered anything, but she could see that I’d had it for <6 months & it was the second time I’d had one.
 

pauly7

Senior Member
Joined
Dec 8, 2004
Posts
5,027
How much longer would you have needed to keep it for to get 30k points?

Cancelled mine last week- wasn’t offered anything, but she could see that I’d had it for <6 months & it was the second time I’d had one.

A day lol honestly couldn’t be bothered
 

Pleb Status

Established Member
Joined
Feb 19, 2011
Posts
3,141
About six weeks ago, I was offered 35k MR points to keep my Plat Charge/Reserve/Edge combo.

The 35k offered was not enough and therefore I cancelled all my Amex cards on the spot so I could start the 18 month waiting period for new sign up offers.

I have to say that the world has kept turning and I have not missed the Amex cards at all. A nice bonus is not having to ask if the merchant takes Amex....
 
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Dr Ralph

Enthusiast
Joined
Jan 21, 2014
Posts
11,943
Qantas
Bronze
Virgin
Red
I have to say that world has kept turning and I have not missed the Amex cards at all.
Same.

My 18 months exile is now up and I'm just about to get back on. There's definitely nothing special about AMEX. It's just another card to churn.
 

imipenam

Member
Joined
Jul 8, 2016
Posts
176
Just cancelled the charge/reserve/explorer/edge. Guy on the phone said that some customers thought that the changes to the Amex point system are favourable (really!!?? Must be from a different planet) Its a good feeling to get rid of all four at once and churning is definitely the only way to go with cards!
 
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