Airline holds flight for grieving grandfather

[markis10]

Its always good to hear that airlines at times see beyond the balance sheet, especially LCCs, its also nice to read a good airline article on no news:

IN an extraordinary act of kindness a Southwest airline pilot delayed his plane to ensure a grieving passenger could say goodbye to his dying grandson.

Nancy and Mark, identified only by their first names, heard the news that their three-year-old grandson was fatally attacked - allegedly by their daughter’s live-in-boyfriend - over the weekend.

The grief-stricken couple quickly began making arrangements for Mark, who was on a business trip in Los Angeles, to get to his family in Denver, where the toddler was set to be taken off life support the next evening.

Read more: Pilot stops plane for grieving man | News.com.au
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[UP4014]

A great gesture from a large company.

 

[munitalP]

A great gesture from a large company.

Nice

Sad loss but SW Airlines - 10/10 for customer relations

 

[Danger]

Very, very nice. And that quote from the pilot and walking together down the aerobridge - truly touching.

 

[Justinf]

Nice

Sad loss but SW Airlines - 10/10 for customer relations

That quote by the captain almost brought me to tears.

 

[JohnK]

An extremely kind gesture by the pilot. Nice to see these types of gestures still happen occasionally....