Air NZ 'Touch of Gold' status match

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henrus said:
Where are you seeing the ability to upgrade to works deluxe using a recognition upgrade online.

I get to the upgrade page and it's saying not upgradable.View attachment 283456
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Tried to "upgrade" to Works Deluxe and saw the same message. I had to call the call centre. Gave up yesterday after one and a half hours then tried this morning. I was answered after 56 minutes and made my enquiry. I was put on hold while the staff member went to make an enquiry. The hold was followed by the survey, I gave a 1 for everything, and then cut off. Amazingly I was called back after about 10 minutes and the request logged. I'm keeping my fingers crossed.
 
Since being upgraded to full Gold through this promotion, has anyone received their full Gold pack mailed out? Do I need to ring up and request one?

Or if I request a replacement Onesmart card, will this card show my new Gold tier status on one side?
 
Beano said:
Tried to "upgrade" to Works Deluxe and saw the same message. I had to call the call centre. Gave up yesterday after one and a half hours then tried this morning. I was answered after 56 minutes and made my enquiry. I was put on hold while the staff member went to make an enquiry. The hold was followed by the survey, I gave a 1 for everything, and then cut off. Amazingly I was called back after about 10 minutes and the request logged. I'm keeping my fingers crossed.
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Upgrade successful!!! There is already a "works Deluxe" review so I can compare. Did one many years ago when Koru Club was included, but not any more. Luckily I have Air NZ Gold for a couple of weeks more.
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Maintaining Gold until August 2023 but not because of status credits. I have flown but nowhere near enough to keep Gold with status credits, but still they have kept me at Gold, for now.
 

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