In January I booked 4 direct Virgin airfares from Sydney to Darwin for end of June, paying a premium at the time rather than having a stop over. The airline has yesterday advised that they cancelled the flight and rebooked me with on indirect flight via Brisbane, 8 hours earlier at an unsuitable time. There are direct flights leaving at a similar time with Jetstar and Qantas but the costs are of course much higher 3 months after my initial booking.
They refuse to offer any compensation or transfer us to another airline for a similar flight. They also refused to pay any compensation for the price of what flights with another airline would have cost in January should I cancel and rebook myself.
I am not sure what their legal responsibilities are or whether I should continue to pursue with the airline.
It seems extremely wrong that they can make a decision to cancel a flight, 2 months out so not due to Covid issues or weather and leave the consumer who paid a premium stuck with an inferior unacceptable flight. They seems to be saving money and having the consumer pay any costs in doing so.
Any advice would be appreciated.
They refuse to offer any compensation or transfer us to another airline for a similar flight. They also refused to pay any compensation for the price of what flights with another airline would have cost in January should I cancel and rebook myself.
I am not sure what their legal responsibilities are or whether I should continue to pursue with the airline.
It seems extremely wrong that they can make a decision to cancel a flight, 2 months out so not due to Covid issues or weather and leave the consumer who paid a premium stuck with an inferior unacceptable flight. They seems to be saving money and having the consumer pay any costs in doing so.
Any advice would be appreciated.
