Advice needed for problem with changes to redemption booking

[peanutz]

Hi there,

I have a problem with one of my trips in May 2013. In October 2012, I had redeemed points for MEL-SIN-CDG and then changed it to MEL-SIN-LHR a week later. There seems to be a technical glitch that the changes that I did have not been finalised. However, when I viewed the booking online, it appeared as if everything is fine.

A week later I rang up SQ to confirm all the changes as when I produced e-ticket (PDF) the flight details were all mixed up e.g. MEL-SIN is on 8th May while SIN-LHR is on 4th May while the details in booking section appear fine. I was informed that there was technical problem and they would honour this by processing the changes for me at a online rate so there is no additional deduction of my points. I would be refunded tax & surcharges for MEL-CDG flights and my credit card will be charge new fees for MEL-LHR. It has been 2 months since I first enquired about this changes of my booking and from what I can see on SQ website as well as my credit card statement, there is nothing change apart from the booking details is not viewable; however, the summary of this particular booking reference still appears on the first page under booking section. I called SQ last week and a lady promised to follow up and call me back before 5pm same day but she has not returned the call. I have also been sending message to them via their online form but no response. What should I do now? Keep calling them up? I don't want the end result to be that I don't get a seat for the flight that I have booked on a date that I want.

 

[dajop]

Just keep in calling. If you don't have success first time, try again. Also try looking at your booking via app or https://mobile.singaporeair.com/plnext/SQmobile2/MSQHome.action?SITE=SQSQCUST&LANGUAGE=GB, sometimes (admittedly not often though) bookings seem to showing as updated there, but not on main website :!:

 

[albatross710]

Hi there,

I have a problem with one of my trips in May 2013. In October 2012, I had redeemed points for MEL-SIN-CDG and then changed it to MEL-SIN-LHR a week later. There seems to be a technical glitch that the changes that I did have not been finalised.

These issues now seem to be sorted out by the port of departure. I've had a couple of issues that have needed sorting and although I did the bookings via the website, one was referred to ZRH and another to BNE, and yet another has been sent to CDG.

Can you contact the local SIA office in Melbourne?

I found this number which might be a start for you.

[h=2]Singapore Airlines: Melbourne[/h]Address: 416-420 Collins St, Melbourne, VIC, 3000
Phone number: (08) 95137831
Fax number: (08) 96424856
Mobile Number: 13 10 11
URL: http://www.singaporeair.com.au



Read more: Singapore Airlines: Melbourne - Travel Agents - Contact Details & Profile - StartLocal®

 

[Cruiser Elite]

peanuts I have personal contact in KF office who I will actually be calling am morrow over a couple of my bookings.


I will pm you her contact name and ext number and if you are still having probs then you can call her directly and she will look into it for you.

If you get sorted in mean time well and good.

 

[prozac]

peanuts I have personal contact in KF office who I will actually be calling am morrow over a couple of my bookings.


I will pm you her contact name and ext number and if you are still having probs then you can call her directly and she will look into it for you.

If you get sorted in mean time well and good.

That's a handy contact Cruiser.