Ads appearing again

[cambriamarsh]

Hi, I'm a gold member but am geting ads whgen logged in per this screenshot



Is anybody else seeing these? Any thoiughts on what is causing this issue? I'm getting it on iPhone and desktop.

I've messaged Admin but no response so far.

Thanks for any help.

 

[flyguy77]

I see 1000 pay.com.au advertisements every day, everywhere I go.....they are a plague!

Just shows that a huge advertising budget sucks people into an average product.

 

[Doug_Westcott]

Hi, I'm a gold member but am geting ads whgen logged in per this screenshot

View attachment 491190

Is anybody else seeing these? Any thoiughts on what is causing this issue? I'm getting it on iPhone and desktop.

I've messaged Admin but no response so far.

Thanks for any help.

Yes they started around the time my Gold membership was due. The Automatic payment went through but the ads remained.

 

[cambriamarsh]

Yes they started around the time my Gold membership was due. The Automatic payment went through but the ads remained.

Thanks Doug, that's my situation as well. I thought Gold membership avoided ads!
I'm disappointed Admin didn't respond to my earlier message to them.

 

[flyingfan]

I have the same problem. The automatic payment went through on 29 December for me but I’ve lost the gold badge and I see ads. I emailed the support mailbox and messaged admin but haven’t had a response.

 

[cambriamarsh]

I have the same problem. The automatic payment went through on 29 December for me but I’ve lost the gold badge and I see ads. I emailed the support mailbox and messaged admin but haven’t had a response.

Same. Not sure why they haven't responded

 

[RooFlyer]

Try tagging them here?

 

[Flyerwin]

Happened to me late last year. Payment automatically renewed but gold membership didn’t and expired. I didn’t get a response via contact form, DM or email despite multiple attempts so I asked for a refund in the end and got one. I suggest AFF fix the connection between their automatic payment and automatic membership renewal systems or they may lose more subscribers.

 

[Aussiesue2001]

You’re better off than me!!! My membership auto-renewed late last year but I cannot access any the member lounge or anything in it. It tells me I’m logged in & I click to get there. I see all the benefits etc & lots of “ Learn More”. Clicking on any of those takes me to the page with the prices & benefits. I’ve actually messaged using the contact form four times now. I allowed time over Christmas knowing they’d all be off but I’m getting very frustrated.. It appears there’s no other apparent means of contact

 

[RooFlyer]

OK - I'll do it. Paging @admin to the white courtesy phone ...

 

[Freq Flier 2013]

Same for me as well.

 

[admin]

Hi all,

Thanks for your patience while we investigate this, as its obviously affecting more than one user. It seems to be an issue with when we made the move over to Stripe for billing - this was meant to be fixed after the first year, but obviously it hasn't been.

Please DM @admin (also for future people coming across this thread) if you have member issues - this is the easiest way to get in contact if you have any issues with anything AFF related

Again, appreciate everyone's patience and support of AFF

 

[flyingfan]

All good for me now I value AFF and am happy to support it financially but I run into billing issues yearly.

 

[Aussiesue2001]

All good for me now I value AFF and am happy to support it financially but I run into billing issues yearly.

I’m more than happy to pay but I really want to get what I paid for.

 

[SeatBackForward]

Thanks for your patience while we investigate this, as its obviously affecting more than one user. It seems to be an issue with when we made the move over to Stripe for billing - this was meant to be fixed after the first year, but obviously it hasn't been.

We had a similar experience moving our subscription product payments over to Stripe from a previous provider. We thought we had setup Stripe to just renew existing subscriptions, but in fact what it was doing was to create entirely new subscriptions with each payment, essentially creating new customer profiles each time as well. Thankfully it didn't interrupt customers using our product, but did create some confusion.