Adding lap infant to award booking on MH - name too long

[squid01]

Hi,

Have a booking via QFF on MH (MEL>KUL>DOH) and trying to add a lap infant to the ticket.

I rang and gave the infants name as per their passport. The agent said the name is too long and suggested we put just the middle name initial instead of full middle name.

My full name is 17 characters, my partner who is also on the ticket is 16 characters, our infants name is 19 characters. Is there a total number of characters per passenger or total for the booking? Seems really odd as 19 characters isn’t that big, and if a total for all passengers then what do actual larger families do?

The agent said he would connect me to Malaysia airlines so I could ask them. The line rang a little then I got the Qantas survey, classic call centre. Was this agent a moron or were they correct? And if correct how do I rectify this?

Thanks

 

[Seat0B]

I can't answer this question but Mr Seat0A's full name is 19 characters, Seat Granddaughter's is 28 characters so I don't think your names are that long at all. Sounds like you should HUACA to me.

 

[Quickstatus]

suggested we put just the middle name initial instead of full middle name.

..............................................................................................................................................

MH allowed maximum characters are:
First and middle name: 25 characters
Last/Family name: 40
But total combined characters: 58 including backend characters
I suspect this may be across the airlines and not limited to MH because they tend to use similar booking engines.

MH has a guide on this issue because sometimes Malaysian names can be notoriously long..
You can see what they recommend which includes using just initials for first and middle names:
MRZ = machine readable zone

The character limits are per passenger

Middle names should be entered if there is a separate middle name field otherwise

 

[AussieTim]

Hi,

Have a booking via QFF on MH (MEL>KUL>DOH) and trying to add a lap infant to the ticket.

I rang and gave the infants name as per their passport. The agent said the name is too long and suggested we put just the middle name initial instead of full middle name.

My full name is 17 characters, my partner who is also on the ticket is 16 characters, our infants name is 19 characters. Is there a total number of characters per passenger or total for the booking? Seems really odd as 19 characters isn’t that big, and if a total for all passengers then what do actual larger families do?

The agent said he would connect me to Malaysia airlines so I could ask them. The line rang a little then I got the Qantas survey, classic call centre. Was this agent a moron or were they correct? And if correct how do I rectify this?

Thanks

Wondering if the issue is on the QF side not MH. Your issue may be completely different though.

It's been too long for me to remember exactly what QFF did in our case (2014 so systems may have changed since), but we had this issue twice on bookings on QF metal, not MH.

The first time it took the agent 3 hours, the second time only about an hour as I kept the PNR from the first booking and they used it as a reference.

Details I remember being told:
- When adding infants, for some reason they had to include date of birth in the surname field.
- They mentioned hitting limits for the PNR - we were dealing with between 25 and 35 characters per person.
- My wife also has a long name, we ended up with: original PNR with my wife and myself on it. second PNR with just myself and infant on it - the second ticket was for $0.

 

[MEL_Traveller]

I would just go with whatever is easiest. If first name and middle initial works and can be resolved in a few minutes… do that.

Middle name is rarely required for ticketing purposes. Full passenger information is gathered and transmitted when the passport is swiped at check-in.

I’ve never travelled with my middle name in a booking.