Hi all,
I have already made a oneworld classic-reward booking ticket (issued) that contains a number of different flights (business class).
With the current booking, the flight starts from Melbourne and finishes back in Melbourne, triggering the 318,000 qantas points caps for oneworld classic-reward.
I'm trying to add a new segment at the beginning of the flight i.e. from Denpasar to Melbourne,
in which I found a business classic reward route via Singapore i.e.
Denpasar -> Singapore (Economy)
Singapore -> Melbourne (Business)
(with the hope to maximize my current 318,000 qantas points caps - hence no mroe point, but prolly just adding extra taxes?)
I called Qantas Contact center earlier and was advised that if I add this new segment, the existing business class seat that I booked in my existing booking,
will be released, and she said that she need to re-book it again, with the risk of us losing the previously acquired seat.
Is that really true? I was under the impression that adding new flight shouldn't touch the existing booking (especially with the fact it's already been issued).
Hence, she recommended me to just book this new flight on a new booking instead (and leave the existing one untouched).
Then, I asked the lady to pre-estimate how much point & taxes I need to pay - shall I decide to add this new segment to my existing booking.
She said that she could find my flight on that same day and airline, however, she cannot see the business-classic-reward option on her screen.
On her screen, she could only find Economy + Premium Economy combination.
Denpasar -> Singapore (Economy)
Singapore -> Melbourne (Premium Economy)
She mentioned that the availability might be different between 'new' booking and adding-segment-to-existing-booking.
On top of that, she told me that she can't add (the system not allowing) this new Denpasar - Melbourne segment to my existing classic-reward booking.
When I asked for possible reason why it is not able to be added, she only said it's probably due to my current booking is on business-class, and while one of the flight-leg is on economy, which is two level below Business.
In my current booking, all my flight are in Business class, except one which is on Premium Economy, but I'm still able to make it through.
Hence, I'm actually a bit confused as to why this Economy one cannot be added there as well.
I'm just wondering if it might be worth giving it another shot to contact other Qantas rep again?
Many thanks in advance!
I have already made a oneworld classic-reward booking ticket (issued) that contains a number of different flights (business class).
With the current booking, the flight starts from Melbourne and finishes back in Melbourne, triggering the 318,000 qantas points caps for oneworld classic-reward.
I'm trying to add a new segment at the beginning of the flight i.e. from Denpasar to Melbourne,
in which I found a business classic reward route via Singapore i.e.
Denpasar -> Singapore (Economy)
Singapore -> Melbourne (Business)
(with the hope to maximize my current 318,000 qantas points caps - hence no mroe point, but prolly just adding extra taxes?)
I called Qantas Contact center earlier and was advised that if I add this new segment, the existing business class seat that I booked in my existing booking,
will be released, and she said that she need to re-book it again, with the risk of us losing the previously acquired seat.
Is that really true? I was under the impression that adding new flight shouldn't touch the existing booking (especially with the fact it's already been issued).
Hence, she recommended me to just book this new flight on a new booking instead (and leave the existing one untouched).
Then, I asked the lady to pre-estimate how much point & taxes I need to pay - shall I decide to add this new segment to my existing booking.
She said that she could find my flight on that same day and airline, however, she cannot see the business-classic-reward option on her screen.
On her screen, she could only find Economy + Premium Economy combination.
Denpasar -> Singapore (Economy)
Singapore -> Melbourne (Premium Economy)
She mentioned that the availability might be different between 'new' booking and adding-segment-to-existing-booking.
On top of that, she told me that she can't add (the system not allowing) this new Denpasar - Melbourne segment to my existing classic-reward booking.
When I asked for possible reason why it is not able to be added, she only said it's probably due to my current booking is on business-class, and while one of the flight-leg is on economy, which is two level below Business.
In my current booking, all my flight are in Business class, except one which is on Premium Economy, but I'm still able to make it through.
Hence, I'm actually a bit confused as to why this Economy one cannot be added there as well.
I'm just wondering if it might be worth giving it another shot to contact other Qantas rep again?
Many thanks in advance!