Account locked online - any ideas?

I have a similar issue - I have online access but since last Friday I've stopped receiving Qantas MFA SMS. Means no family transfers, profile updates etc. Can't set up the authenticator app either without receiving an SMS - any workarounds other than calling?
 
Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

If I recall from my experience, they did say someone would call me back. They never did. However, whatever mysterious things that needed to happen behind the scenes had happened before I called a second time (about 10 days later).
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

I'm afraid you just need to call, twice, if you don't get a call back in the advised time frame.
Your first call you are reporting the problem, they send your details off to the back end team. The back end team unlocks the account for customer care to assist you in unlocking. The second customer care call (either your call back or you call them) will fully unlock the profile for you while you are on the phone.
 

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Currently Active Users

... and 20 more.
Total: 1,415 (members: 70, guests: 1,345)
Back
Top