Accor not crediting points

[Blinky]

In the past year and a bit I’ve stayed at three Sofitel Hotels, once at Nusa Dua for 10 days and twice in suites at Singapore for four days each. I was not given points for the first two as they were booked with Luxury Escapes. It was probably in the small print, but when I queried it I was told I had to book direct with them or through a “proper travel agent”. Pretty harsh I thought, but lesson learnt.

On my recent trip to Singapore I booked through Flightcentre. So I should have no problem, right?

Wrong. Denied points again. I disputed this, explaining who I booked with. Still no points and no explanation.

While I love the Sofitel experience, I’m going to think twice about staying at Accor hotels in future.

 

[mannej]

As per the IHG thread, what you have experienced isn’t particularly unique to the Accor program.

 

[SeaWolf]

I think this is pretty much standard with all of the hotel loyalty programs, you have to book directly to get the points. There's a handful of exceptions (AmEx Fine Hotels for example) but as a general rule if you haven't booked directly then you'll get nothing, sometimes they won't even recognise status you already have!

Very frustrating unfortunately. They'll pretty much all price match these days (often with a bonus thrown in) so it's not all bad.