GladstoneTim
Member
- Joined
- Jun 12, 2010
- Posts
- 225
Hi,
Interested in your opinions....
My adult son lodged his dog with QF as an accompanied pet at a country W.A. port via PER to BNE. The crate used was the size suggested by the vet and the dog was familiar and comfortable with it. Whilst in transit in PER, my son got summoned (to the freight office?) and told something along the lines of, "The crate is not big enough. We are arranging for Jetpets to provide a larger crate, at your ( not insignificant) expense."
Had the issue been raised at the originating port, a larger crate could have been sourced at no charge but the agent there did not raise any issues.
Should QF cover the Jetpets bill? My son suffered significant anxiety because of the pressure he was put under late at night close to his second flight boarding. Any other thoughts?
Interested in your opinions....
My adult son lodged his dog with QF as an accompanied pet at a country W.A. port via PER to BNE. The crate used was the size suggested by the vet and the dog was familiar and comfortable with it. Whilst in transit in PER, my son got summoned (to the freight office?) and told something along the lines of, "The crate is not big enough. We are arranging for Jetpets to provide a larger crate, at your ( not insignificant) expense."
Had the issue been raised at the originating port, a larger crate could have been sourced at no charge but the agent there did not raise any issues.
Should QF cover the Jetpets bill? My son suffered significant anxiety because of the pressure he was put under late at night close to his second flight boarding. Any other thoughts?