ACCC probing into Qantas ticket sales

[oz_mark]

ONE of the most frequently asked questions surrounding the grounding of the Qantas fleet last Saturday afternoon was the point at which the chief executive actually made the decision to cease flying and lock out staff.


This has been exercising minds over at the Australian Competition and Consumer Commission. The competition regulator is in the early stages of undertaking investigations into whether Qantas was selling tickets and accepting payment for flights it knew would not take off. It's much the same principle as selling, say, a washing machine that you don't have. And it carries a penalty of up to $1.1 million per offence.

ACCC Probe Into Qantas

​

 

[medhead]

Good. Because they continued to sell tickets through despite grounding the aircraft "indefinitely". This means they were either misleading the public when selling the tickets as they had no idea when flights would return. Or they were misleading in saying it was an indefinite grounding, if they knew when flights would return.

There is also the 3 hours between calling the government to tell them about the grounding and the actual ground. Did they continue selling tickets in those 3 hours for flights later that night or on Sunday?


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[Awesom Andy]

That reminded me of this scene from Come Fly With Me:
FlyLo's Ground Crew Strike - Come Fly With Me - BBC One - YouTube

 

[thewinchester]

Good. Because they continued to sell tickets through despite grounding the aircraft "indefinitely". This means they were either misleading the public when selling the tickets as they had no idea when flights would return. Or they were misleading in saying it was an indefinite grounding, if they knew when flights would return.

There is also the 3 hours between calling the government to tell them about the grounding and the actual ground. Did they continue selling tickets in those 3 hours for flights later that night or on Sunday?

Yawn. <redacted>

670 tickets sold in three and a half hours, because switching off the booking engine was accidentally missed when the put together their risk management and action plan.

How many of those tickets were for flights before Tuesday? I'd hazard a guess there weren't that many.

And as for the ACCC, they've shown how much of a toothless tiger they were when Tiger did the same - and in a far more egregious manner and for much longer in time than QF. Have they done anything to Tiger for that? Niet.

 

[medhead]

2 days to late. Perhaps if you could put aside your anti-union bias and try reading then you might not ignore my experience that the booking engine was still selling tickets on Sunday. 3 hours plus the rest.

<redacted>* If you did then you might have realised that "forgetting" to switch off the booking engine is evidence that the grounding wasn't pre-planned contrary to the union position you like to bag. Of course, this accident provides a good insight into the quality of the management team from the top down. Fundamental failure of contingency planning.

* to the mods ok fine but that is 2 personal swipes at me now. there is no need for this to be made personal. I respect others right to an opinion even if I don't like the way they express it. And I don't hate people for their opinion, especially as I might share their opinion in part or whole but may just be arguing for the sport.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[oz_mark]

670 tickets sold in three and a half hours, because switching off the booking engine was accidentally missed when the put together their risk management and action plan.

With all the detailed contingency planning that had been done, it beggars belief that they missed this one. Quite simply, it is illegal to sell something you are not intending to deliver.

I doubt much will come of it, and there will simply be a slap on the wrist, but still it should have been planned for.

 

[Mal]

Yep tickets for Sun were definitely available for a while, and I believe much longer than aj thinks.

Sent from my GT-I9100 using AustFreqFly