ACCC action re cancelled Qantas flights

[dandandan]

Quite. The noise around the the case outcome is somewhat academic now.

I’m wondering if delayed restart of SYD-SFO will be included? Even if I did have CR flights!

I am wondering on the same for SYD-SFO with CR.

 

[significance]

Sometimes business just make their customers eat the cost
Business that absorb costs don't actually absorb costs - the costs are eventually paid for by others if the company is making a profit.

But speaking as a former Westpac shareholder... sometimes when businesses are caught out and pay penalties, they and their shareholders do eat the costs.

 

[eminere]

With the money they make from freight I’m sure they aren’t regretting it. If anything by we are still short of freighters

More than enough to offset the costs associated with the AY lease arrangement?

 

[SYD]

I am wondering on the same for SYD-SFO with CR.

I guess we’ll find out in due course…?

 

[Greg555]

QF should just send the bill to AJ. I'm sure his hands were all over this scheme.

Actually, this defrauding (obtaining money by deception) of customers has Hudson's fingerprints all over it. Don't forget her many other CFO schemes designed to create/withhold working capital.... 7+ month refund delays being just one of many. Cancer ridden corporations should be excising malignancies like Hudson rather than promoting them....

 

[CMA222]

@JessicaTam
At what point does the discussion of the implications of the actions of QF, called out by the the ACCC, start to justify a separate thread for the last 57 posts ?

 

[Rayfinger]

Great outcome for QANTAS:

• no court action
• no admission of wrongdoing
• contained costs
• fine costs moved off regular accounts, no impact on profitability
• 6% bump in share price since announcement
• continuing to reap unethical profits from credits previously issued: credits only usable for flights at higher prices than available for cash, and no rebate of any unused portion for purchase of flight less expensive than credit

Vanessa Huson-Joyce must be quite pleased. Business as usual.

 

[RooFlyer]

no admission of wrongdoing

Not quite. The ACCC announcement

Qantas (ASX: QAN) has admitted that it misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, and by cancelling thousands more flights without promptly telling ticketholders of its decision, after court action by the ACCC.

Qantas has now admitted that its misconduct continued from 21 May 2021 until 26 August 2023, affecting tens of thousands of flights scheduled to depart between 1 May 2022 and 10 May 2024.

In other news, Crikey appears to have taken up where Joe Aston left off (no, I don't respect Crikey much either, but this is good reading)

The liars at Qantas lied to customers over ghost flights, then lied about their lies

Its not paywalled, so enjoy.

 

[justinbrett]

Not quite. The ACCC announcement






In other news, Crikey appears to have taken up where Joe Aston left off (no, I don't respect Crikey much either, but this is good reading)

The liars at Qantas lied to customers over ghost flights, then lied about their lies

Its not paywalled, so enjoy.

 

[RSVKanga]

I'll consider supporting QF again when they start treating me and others like customers

Yep. Changes in leadership, admitting misconduct and apologising with a 'never again' promise on ghost flights, as well as the rolling out of fast-free wifi on international flights, upgrading hot meals on shorter domestic flights, fleet renewal, significantly enhancing the FF program and having a 90pc on-time performance rate is definitely not treating people like customers. Totally not.

 

[RooFlyer]

admitting misconduct and apologising with a 'never again' promise on ghost flights,

Most airlines get by without having to do this

as well as the rolling out of fast-free wifi on international flights,

Most major international airlines have had wi-fi for years or many years

upgrading hot meals on shorter domestic flights,

"Totally not" Only flights >2 hours. This was pointed out to you yesterday on another thread.

 

[justinbrett]

Most major international airlines have had wi-fi for years or many years

Can you please list the airlines that provide fast free wifi to all classes regardless of FF status?

 

[jase05]

Can you please list the airlines that provide fast free wifi to all classes regardless of FF status?

Yeah, most decent airlines have had wifi for years but normally at a cost or dependant on class or tier.
Good that QF are allowing it free for all but poor that it took so long to get it in the first place

 

[justinbrett]

Yeah, most decent airlines have had wifi for years but normally at a cost or dependant on class or tier.
Good that QF are allowing it free for all but poor that it took so long to get it in the first place

Decent airlines but not decent wifi.

Most oceanic service was not suitable for steaming or heavy use. QF rightly or wrongly decided to wait for ViaSat-3.

 

[TomVexille]

Yep. Changes in leadership, admitting misconduct and apologising with a 'never again' promise on ghost flights, as well as the rolling out of fast-free wifi on international flights, upgrading hot meals on shorter domestic flights, fleet renewal, significantly enhancing the FF program and having a 90pc on-time performance rate is definitely not treating people like customers. Totally not.

Hilarious, leadership is effectively the same. The problems run waaaaaay deeper than the cosmetic things you listed. But you are more than welcome to keep drinking the kool-aid. Besides, according to you, I'm not obligated to support QF anyway

 

[Quickstatus]

Yep....totally not

All that completely misses the point about how to look after customers. It is not what you provide or what you say.

The mark of a good business in not whether they can be exceptional at the routine. It is the whether they can be exceptional under abnormal circumstances.

Additionally 2 of the admission /judgement of illegality appear to me to be deliberate and calculated. Culpability, for me at least, is way more serious in this context - especially in a large organisation with many layers of management and deep pockets for legal counsel

 

[tdimdad]

Yep. Changes in leadership, admitting misconduct and apologising with a 'never again' promise on ghost flights, as well as the rolling out of fast-free wifi on international flights, upgrading hot meals on shorter domestic flights, fleet renewal, significantly enhancing the FF program and having a 90pc on-time performance rate is definitely not treating people like customers. Totally not.

None of this matters when the attitude towards the customers is rubbish. You can have the shiniest and flashiest products & services out there but if the customers feel like an inconvenience, it's wasted effort. Conversely, a great customer-focused culture trumps the shine every day because you feel good about your custom.

 

[RooFlyer]

Can you please list the airlines that provide fast free wifi to all classes regardless of FF status?

Google it . Probably best to go with what I actually wrote rather than your 'look over there' reconstruction of. it.

Most major international airlines have had wi-fi for years or many years

 

[jb747]

I don't know about the current version of the airline, as Alan used covid to get rid of most of the staff, but, in my time you could probably have done away with everyone who was supposedly management, and nobody would have noticed their passing.

 

[RichardMEL]

I don't know about the current version of the airline, as Alan used covid to get rid of most of the staff, but, in my time you could probably have done away with everyone who was supposedly management, and nobody would have noticed their passing.

True in most organisations.

"Middle Management" is like the extra tier of Government nobody needs - just add complexity, cost and bloat for no good reason.