icarus
Member
- Joined
- Feb 15, 2005
- Posts
- 117
I've been dealing with the Sydney AA reservations office over the last couple of weeks and finding them pretty unhelpful. After almost daily email exchanges they finally sent me (on Tuesday) written confirmation of some flights I had booked which they had changed. Tuesday night I sent a "thanks" and a question about the tickets. And Wednesday I got a return email saying that the Sydney office was closed and all Australian inquiries should now be directed to their office in "Deli" (sic), with a freecall number.
Is this weird or what? There was no mention in our discussions of the office being about to close, though it does sort of explain why the service was so indifferent, if the staff knew they were losing their jobs (I've always had really good service from that office in the past). When I directed a query to the US, a note came back on the Thursday (after the automated response from Sydney), but also with no mention of the Sydney office closing.
And who closes an office mid-week? Anyone know anything about this?
Is this weird or what? There was no mention in our discussions of the office being about to close, though it does sort of explain why the service was so indifferent, if the staff knew they were losing their jobs (I've always had really good service from that office in the past). When I directed a query to the US, a note came back on the Thursday (after the automated response from Sydney), but also with no mention of the Sydney office closing.
And who closes an office mid-week? Anyone know anything about this?